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Are These Problems For You?
• Your business gets disrupted when your IT environment has issues
• Your employee and business productivity gets impacted when your systems do not perform well
• You need to call us to start the process of getting these issues addressed
• You spend more time and money reacting to IT issues than you would like
• You outgrow something, and then have to react quickly and painfully to recover
Has This Ever Happened In Your Company?
• Server crashed because the hard disk filled up• Could not send/receive email• Virus due to out of date patches and virus signatures• Lost data due to backups that did not happen• Productivity problems due to user installed software• Could not access the Internet or a critical web site• Users complained about poor performance, and you
have no idea where to start looking
Do You Expect…
• Your IT systems to support the business without getting in the way of the business?
• Your IT systems to work all of the time?• Problems to be anticipated and dealt with before they
disrupt your business and your employees?• Assurances that you are protected against viruses and
other technical threats to your business?• To be able to grow in an orderly, planned manner?
The ProactiveWatch Service
• We constantly watch your servers, networks and critical applications
• We catch little things before they snowball and disrupt your business and your people
• We ensure that your anti-virus, patches and backups are up-to-date
• We review your system capacity, performance, and availability with you monthly so we can grow your systems before they become overloaded
Benefits
• Disruptions to your business and your people are prevented
• Your protection against viruses and lost data is assured• Critical services like Email and Internet access work all of
the time• You can add capacity before you need, it not after you
need it• You get easy to read reports that identify issues to address
before they impact your business
ProactiveWatch
• Robust network and system monitoring Efficient and lightweight agents Minimal network traffic Secure Architecture (no inbound ports through firewall) Automatically generated reports
• Out-of-band monitoring Does not rely on your infrastructure Your Internet can be down and we are still notified Your Email can be down and we are still notified
Monitoring Details
•Site Down•Server Down• Internet Down•Disk Full•Service Down•Process Down•Application Crashes
Availability IntegrityPerformance•CPU Usage•Memory Usage•Disk Usage•Handle/Thread Overuse
•Client to Server Latency
•Network Bandwidth•Citrix Server Response Time
•Web Site (URL) Response Time
•Snapshot installed software and track changes:• OS• Patches• Applications
•System Profile Changes
•Registry Changes•Reboots•Ports (desired and banned)
Email Notifications
Immediate Email Alerts of Critical Issues
Daily Summary Email of all Alerts in the Last 24 Hours
In-depth Monthly Management Report
• Capacity Analysis Which servers are running out of capacity in the next 90 days? Forecast usage Allows planning to add needed capacity or shift workload
• Performance Analysis Which servers and networks are not performing well? Identify response time issues
• Availability Analysis What was the availability for the servers and networks in the last 30 days?
• Summary Alarm Analysis Which systems had which issues for how long in the last 30 days?
• Issues and Recommendations Summary What are the key issues and what are our recommendations to address them?
CPU Capacity Analysis
Servers at risk of running out of CPU are identified
This server will be out of CPUcapacity in 90 days.
Memory Capacity Analysis
Servers at risk of running out of Memory are identified
These servers will perform badly in the yellow zone, and will become unresponsive in the red zone.
Disk Capacity Analysis
Servers at risk of running out of Disk Capacity are identified
The first server is in danger now. The 2nd one will be out of disk space in 30 days.
Site and Internet Availability Analysis
Availability of each Site and the ability of users at each site to reach the Internet is tracked and analyzed.
Key Web Site Availability Analysis
Availability of Web Site internal and external to your company is tracked and analyzed.
Alarm Summary and Duration
• Each category of alarms is tracked across all of your servers and network devices.
• Statistics are kept as to the frequency and duration of each of these issues
• Summary reporting rolls these statistics into an easy to digest management overview
Summary Issues and Recommendations
• Each issue identified in the capacity, performance and availability analysis is listed
• We provide you a summary recommendation as to the best possible course of action
• This allows us to address important upcoming issues before they impact your business
Monitored Device Summary
This table shows you which monitors are applied to each of your servers and networks in a summary form.
Management Consoles
• We have a Console that gives us a real time display of the status of all of your systems and networks – with build in diagnostics
• If you have on-site admin staff, an optional Console is available that allows you this real-time view into your systems and networks
Deliverables
• Instant Email Notifications of Critical Alarms Server Down Site Down Internet Down
• Once a day summary email of all other problems• Monthly report of capacity forecast, availability, performance and integrity
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