NTAP's Interactive Support Services–the 2009 Lineup

NTAP’s Interactive Support NTAP’s Interactive Support Services: The 2009 LineupServices: The 2009 Lineup

•Kathleen Brockel•David Bonebrake•Eva Reffell•Rachel Medina•Madhu Lakshmanan•Gene Donney (in spirit only)

•2009 LSC TIG Conference

Today’s Agenda:Today’s Agenda:Help DeskLsntap.orgOnline TrainingsNTAP Sustainability PlanningRoundtables: LegalMeetings,

Tech Noodling, Survey Tool, Tech Leadership

GISQuestions?

TIG PartnershipsTIG PartnershipsLegalMeetings:

Center for Arkansas Legal Services

Help Desk: Virginia Legal Aid Society

Training: Montana Legal Services Assoc.

Website & Tech Leadership: Colorado Legal Services

GIS: Legal Aid of East Tennessee

Final Evaluation SurveysFinal Evaluation SurveysTHANK YOU to all who submitted

surveys final evaluations for various 2008 Projects.

SPECIAL THANKS to contributors of the LegalMeetings Return on Investment Calculations

GOLD STARS to admin & tech folks completing the NTAP Tech Survey

HELP DESKHELP DESKDavid Bonebrake

NTAP Help Desk ProjectNTAP Help Desk ProjectProvides support to LSC-funded

programs in the day-to-day use of TIG tools and legal aid technologies, such as:◦Case management systems◦Statewide websites◦GIS Mapping◦Poverty law survey tool◦Online project management systems

Help Desk: How do I get Help Desk: How do I get help?help?Mechanisms for support:Traditional methods: email,

phone, and website requestsOn-demand: online chat clientWeb conferencing: LegalMeetings

Case Management Report Case Management Report UpdateUpdateOnline guide for selecting a case

management system◦Functions◦Vendor support, training,

customization◦User satisfaction

Advisory GroupOnline rating system and feedback

mechanism

LSNTAP.ORGLSNTAP.ORGEva Reffell

2008 website highlights2008 website highlights188 new pieces of contentUser visits increased 70% over

2007

What were users reading?What were users reading?Most visited: Latest News,

Training Calendar, and Blogs.Most popular articles:

◦Microsoft Word Tips - 11 Functions To Transform Microsoft Word

◦LegalMeetings Resource Pages◦Hugh Calkin’s The Elder Statesman

blog

(Some of) Eva’s favorites (Some of) Eva’s favorites things about 2008things about 2008

Better access to training content via the Training Module page

Expansion of Statewide Websites to Websites and Web Development

Detailed how-to content for the new Poverty Law Survey Tool

Internet Intake Webcasts 1/5 of content came from the

community

Coming in 2009Coming in 2009Content

◦Document Redaction and Metadata◦(More) VoIP◦A Report Repository

New website◦Better commenting, rating and

blogging features◦Customizable home pages◦Searchable database for NTAP’s Tech

Report

A Taste of the IT & A Taste of the IT & Admin Admin Survey ReportSurvey Report

# of programs with dedicated IT # of programs with dedicated IT budgets in relation to # of budgets in relation to # of programs in each budget categoryprograms in each budget category

There doesn’t seem to be any correlation between program budget and having a dedicated IT budget.

Section Home

IT BudgetIT BudgetHardware ranges from 1% to

50% Software ranges from 1% to 30%Training ranges from 0% to 6%

(surprise?)Outside consulting/contracts 1%

to 27.5%Communications 0.2% to 1%

Section Home

Current or long range IT Current or long range IT ‘wish list’‘wish list’Top 10 (in no particular order)

Section Home

•Word Capabilities Improvement

•VOIP

•Video Conferencing

•Virtualization

•Hardware Upgrade (Systems, desktops)

•Document Assembly

•SharePoint

•Improve Website

•Wireless

•Exchange/Fax Server/Email

Training FrequencyTraining Frequency

Section Home

Training Frequency

<3

3 to 10

more than 10

Ongoing/All Year

VOIPVOIP

Section Home

Use VOIP?

Yes

No

7 more are considering getting VOIP in the next year which would make this a 50-50 split

Remote Email DevicesRemote Email Devices

Section Home

Remote Email Devices

[Blackberry] 31%

[Zire] 3%

[Treo] 21%

[iPhone] 14%

[iPod Touch] 3%

[iPAQ] 3%

[Tungsten] 3%

[TX] 0%

[Other] 22% [Blackberry]

[Zire]

[Treo]

[iPhone]

[iPod Touch]

[iPAQ]

[Tungsten]

[TX]

[Other]

Other observationsOther observationsConsistently and overwhelmingly, hardware and

personnel make up the majority of the IT budget. Where the personnel budget % is low, it is

usually made up in the category of Outside consulting/support contracts.

Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget.

Outlook and Microsoft Exchange are the overwhelming favorites for email client and server

Windows 2000, XP and Vista are the overwhelming top OS

Section Home

TRAININGTRAININGRachel Medina

2008 Trainings Highlights2008 Trainings Highlights23 Online Trainings

1022 people attended

565 also viewed the recorded trainings

Attendees from 49 states + DC

Job Titles of attendees:Job Titles of attendees:Staff attorney 48% IT or CRP 46%Managing attorney 29%Communications staff25%

Paralegal 20%Executive director 9%

2009 Trainings2009 TrainingsNew Topics

New Materials

Training Days

Post-Training Blogs

New TopicsNew TopicsLSC Baselines & Technology Planning

Overview Introduction to the LSNTAP Interactive

Tech SurveyApplications to Make the Most of Pro

Bono SupportDeveloping Appropriate Tech Policies

for Legal AidA Comprehensive Approach to Search

Engine Optimization

SUSTAINABILITY SUSTAINABILITY PLANNINGPLANNING

Kathleen Brockel

NTAP’s Sustainability NTAP’s Sustainability PlanningPlanningSustainability

Advisory GroupInterviews with

the FieldFinal

Recommendations

LegalMeetingsTraining

NTAP’s Sustainability NTAP’s Sustainability PlanningPlanningGoal: Assess the feasibility of moving

NTAP toward a membership or fee for service model

Advisory Group: Cynthia Vaughn, Craige Harrison, Jane Ribadeneyra, David Neumeyer, Gwen Daniels, Patti Papp

Consultant: Paul Hagen, Kairos Strategies

Program InterviewsProgram InterviewsNTAP Consultant conducting 40

telephone interviews

Assessing membership and fee based options i.e. trainings & services (Service packages & ala carte.)

Report and recommendations by mid-year

LegalMeetingsLegalMeetings2008 Highlights:

86 organizations conducted 5,238 meetings

ROI of $10,203.70 per license!

Expanding further to courts and non-LSC funded programs

TrainingsTrainings62% of programs surveyed reported

that NTAP provided 50% - 100% of their third party technology training.

……..and..and77% of

respondents graded NTAP trainings as a 4 or 5 in helping their staff become more effective.

70% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more efficient.

… … butbutAlthough NTAP

Trainings are Valued, Less than Half would pay for:

41.54% Train the Trainer 30.77% Microsoft Products

Word, Excel, or PowerPoint for Advanced Users

26.15% Google Applications

27.69% communications software

42% likely or very likely would be willing to pay $50 for the training

44% Not very likely

14% Would not attend at any price

Testing in 2009 $35 Fee Testing in 2009 $35 Fee Word 2003, Word 2007, Excel, PPT 

Employ Google Applications (twice)

Train the Trainer Learn how to assess the technology skills of your employees and design an internal training program!

In October- Vote your choice: PPT, Excel or Intro to Litigation Technology

ROUND TABLESROUND TABLESDavid Bonebrake

2008 Round Table 2008 Round Table HighlightsHighlights10 Tech Noodling

RTs: 133 Participants

30 LegalMeetings RTs

8 Survey Tool RTs:

39 Participants

Round Tables are 30 – 60 minutes.

Sharing experiences from the field

Q & A

2009 RT’s2009 RT’sLegalMeetings:

◦ Third Thursday

Techie Noodling: ◦ First Thursday

Survey Tool: ◦ Apr. 11, Oct 20

NEW THIS YEARTech Leadership

RTs ◦ Quarterly

For: ED’s & Admins to discuss Tech Planning & Policy Development.

GISGIS

Madhu Lakshmanan

One simple process to One simple process to create mapscreate mapsWhat do I want to do?

◦ Map my sample New Mexico case data and also analyze it vis-à-vis the population of senior citizens in that state.

What do I need?◦ A mapping application (Google Earth)◦ KML/KMZ files from the census for NM seniors & for

my case data Geocoding service (to add lat/long to case data) KML creating application from census data Optional graphing tool

http://ctasgis02.psur.utk.edu/tokml/Default.aspx

Online Tool to create KML files Online Tool to create KML files from Census datafrom Census data

Google Earth- Census dataGoogle Earth- Census data

Add lat/lon information to your case data @ www.batchgeocode.com

You can download a KML file with this data.

Census data overlaid with case Census data overlaid with case data directly in Google Earthdata directly in Google Earth

EarthPlot – plot aggregate data EarthPlot – plot aggregate data on a mapon a map

Case data by zip code Case data by zip code aggregateaggregate

The size of the blue circles is proportional to the number of cases in that zip code area.

Individual & aggregate Individual & aggregate representation of case datarepresentation of case data

Google Earth representation of Google Earth representation of a legal aid service areaa legal aid service area

QUESTIONS?QUESTIONS?The NTAP Crew