Ottspott on Slack, Luis Quina Borges, Apidaze

Made with by Apidaze

Apps, APIs & bots: Extending Voice With Slack

Luis Borges Quina

CEO, Apidaze/Ottspott @QuinaLuis

PHILIPPE SULTAN CTO

A little about usLaunched in 2013 as a Cloud Communications API-WebRTC SDK

 Nov. 2015: Beta launch of Ottspott – Lightweight business phone

system for Slack teams

October 2016 – End of public beta for Ottspott

What is Slack ? « S(earchable) L(og) of A(ll) C(onversations) and K(nowledge) »

Slack is successful

Blue, Green or Orange World ?

Source: PWC

Future of Work3 worlds

Blue, Green or Orange World ?

Slack users

Slack is Useful

Source: https://slack.com/survey-results

Slack is free

Slack only bills active users

Slack Directory: 700+ apps

SlackTeamCalls(sinceMar.2016)

  Voice calls (free)

Video calls (paid plan)

Some communication add-ons

Alternatives: Cisco

Alternatives: FB

Alternatives: MS Teams

Why did we build Ottspott?

 No Slack/Slack app or integration handled external phone calls

 For internal usage for support

 Initial idea: handle external voice calls inside a Slack channel

 Great exposure – 9,000 beta users after 6 months

What is Ottspott now ?

Offers cloud numbers in 40 countries

Slack authentication & user directory

Integrates data from business apps (Intercom, Pipedrive, Zendesk)

 Bot & Slack buttons for more productivity

100% inside Slack .. or not

Slack (mobile, desktop, web)

Ottspott Chrome web app

Ottspott Chrome App

SaaS busines Model

Average team size: 15 Slack team members

« By 2020, 75 percent of application purchases supporting digital business will be "build," not "buy". »

«"build"isnotout-of-the-boxsoluBons,butacombinaBonofapplicaBoncomponentsthataredifferenBated»

Build or Buy

Business Opportunities

 White labelling

  SIP Trunking

  IT Services (API)

Ottspott Demo

What’s Next ?

  Extension to other platforms than Slack

  Additional Business Apps integrations

  More bot features

Thank You !

@ottspott_co

luis@ottspott.co