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CLA workshop on Problem Solving Strategies April 2011, Dallas TX
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P r o b l e m S o l v i n g S t r a t e g i e s
James C. Galvin, Ed.D.
“In this world you will have trouble.” John 16:33 (NIV)
Your role is bring back new tools to share with your organization
Umm…sounds like your organization has a lot of problems
You want to get your team working effectively on those problems
Use proven problem solving techniques to find more powerful solutions
Sticky Notes
Posting
Cluster
Rank
Detail
Intro
Point 1
Point 2
Point 3
Close
Action Map
Look and feel
Decide theme
Sales plan
OutlineWrite book
Edit
Design cover
ProofTo
printer
Back cover
Title testing
System Diagram
Hours per
week
FatigueMistake
s
Work to do
Work finished
Storyboard
Mike and Jeff talk by water
cooler
Mike goes to boss’s office
Jeff gets the CFO to agree
Eruption at staff meeting
Jeff packs up his office
A worried donor calls in
Then tragedy strikes!
Timeline1
998
199
9
200
0
200
1
200
2
200
3
200
4
200
5
200
6
200
7
200
8
200
9
201
0
201
1
PMI
Fast
Cash flow
Do we need it now?
Easy
Good Color
Nearby
We know them
Right timing
Getting approval
Too large
Bad servic
e
Quality issues
Rent one?
Outsource
instead?
Get out of this market?
Min
us
Plu
sIn
tere
stin
g
Matrix
Smart Electric
High Status
LowSafety Rating
HighSafety Rating
Low Status
Scion tC
Dodge Magnu
m
Nissan Versa
Kia Rio
Hyundai Tiburon
Toyota Yaris
Ford Taurus
Ford Flex
Subaru Outback
Volvo S80
Cooper Mini S
Lincoln MKS
Lexus RX
Cadillac CTS Acura
RL
You can repurpose used sticky notes, but don’t get carried away
Problem Solving Grid
Make Honda Toyota Toyota Honda Jeep Toyota Audi Toyota Nissan Subaru Jeep Ford
Model Element FJ Cruiser Rav4 CRV Compass 4Runner A3 Venza Xterra Outback Liberty Ranger
City/Highway 20/25 16/20 19/26 19/24 20/24 16/22 22/29 19/26 16/20 20/26 15/21 16/19
Fun to drive (10) 10 20 10 0 10 0 20 -10 0 0 10 0
Fuel efficiency (9) 9 0 9 9 9 0 9 9 0 9 0 0
Highway driving (7) 14 0 0 14 14 7 14 14 7 7 0 0
Quality/Reliability (6) 12 12 12 12 0 12 0 12 6 6 0 0
Hauling stuff (5) 10 10 5 5 5 10 -10 5 10 5 10 10
4WD, AWD, FWD (3) 0 6 3 3 3 3 3 3 3 3 6 3
18/17/16" wheels (4) 8 8 4 0 0 4 0 0 4 0 0 0
Total 63 56 43 43 41 36 36 33 30 30 26 13
Problem
1: State Problem / Goal
• Problem: Kids keep crying for a pet
• Goal: Decide what kind of pet to buy
2: Expand OptionsDog Cat
2: Expand OptionsDog Cat Lizard Hedgehog
3: Clarify Values
Dog Cat Lizard Hedgehog
Clean and sanitary
Likes to snuggle
Fun to play with after school
Leave for a weekend
Easy to feed and care for
Quiet
3: Clarify Values
Dog Cat Lizard Hedgehog
Fun to play with (10)
Easy to feed and care for (8)
Likes to snuggle (7)
Quiet (7)
Clean and sanitary (6)
Leave for a weekend (2)
4: Do the Math
Dog Cat Lizard Hedgehog
Fun to play with (10) # 0 - =
Easy to feed and care for (8) + # = -
Likes to snuggle (7) # + = -
Quiet (7) - 0 # +
Clean and sanitary (6) = - # +
Leave for a weekend (2) = + # +
4: Do the Math
Dog Cat Lizard Hedgehog
Fun to play with (10) # 20 0 - 10 = 20
Easy to feed and care for (8) + 8 # 16 = 16 - 8
Likes to snuggle (7) # 14 + 7 = 14 - 7
Quiet (7) - 7 0 # 14 + 7
Clean and sanitary (6) = 12 - 6 # 12 + 6
Leave for a weekend (2) = 4 + 2 # 4 + 2
4: Do the Math
Dog Cat Lizard Hedgehog
Fun to play with (10) # 20 0 - 10 = 20
Easy to feed and care for (8) + 8 # 16 = 16 - 8
Likes to snuggle (7) # 14 + 7 = 14 - 7
Quiet (7) - 7 0 # 14 + 7
Clean and sanitary (6) = 12 - 6 # 12 + 6
Leave for a weekend (2) = 4 + 2 # 4 + 2
+19 +19 -10 -20
5: Improve Solution
Dog Cat Lizard Hedgehog
Fun to play with (10) # 20 0 - 10 = 20
Easy to feed and care for (8) + 8 # 16 = 16 - 8
Likes to snuggle (7) # 14 + 7 = 14 - 7
Quiet (7) - 7 0 # 14 + 7
Clean and sanitary (6) = 12 - 6 # 12 + 6
Leave for a weekend (2) = 4 + 2 # 4 + 2
+19 +19 -10 -20
Problem Solving Grid
Make Honda Toyota Toyota Honda Jeep Toyota Audi Toyota Nissan Subaru Jeep Ford
Model Element FJ Cruiser Rav4 CRV Compass 4Runner A3 Venza Xterra Outback Liberty Ranger
City/Highway 20/25 16/20 19/26 19/24 20/24 16/22 22/29 19/26 16/20 20/26 15/21 16/19
Fun to drive (10) 10 20 10 0 10 0 20 -10 0 0 10 0
Fuel efficiency (9) 9 0 9 9 9 0 9 9 0 9 0 0
Highway driving (7) 14 0 0 14 14 7 14 14 7 7 0 0
Quality/Reliability (6) 12 12 12 12 0 12 0 12 6 6 0 0
Hauling stuff (5) 10 10 5 5 5 10 -10 5 10 5 10 10
4WD, AWD, FWD (3) 0 6 3 3 3 3 3 3 3 3 6 3
18/17/16" wheels (4) 8 8 4 0 0 4 0 0 4 0 0 0
Total 63 56 43 43 41 36 36 33 30 30 26 13
You’ve got problems and you want your team working on them effectively
Use proven problem solving techniques to find more powerful solutions
G&Awww.galvinandassociates.comResources > Presentations > CLA
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