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The Redkite Quality Assurance System has been developed in collaboration with Tyne and Wear Fire and Rescue Service who have been using the system for two years. The system contains everything needed to manage quality assurance and risk assessment. A user definable dashboard gives access to business processes and areas defined by your organisation.
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OSQAR2
Quality Assurance & Risk Management
Quality Assurance & Risk Management
© Redkite Systems 2012
Quality Assurance & Risk Management
Business ContinuityOperational ResilienceCommunicationsHealth and SafetyIncident ControlLearning and DevelopmentAsset Management
OSQAR2
© Redkite Systems 2012
“One stop shop’’© Redkite Systems 2012
contains powerful functions and reports to help you Assess, Evaluate, Action Plan and Monitor quality issues and risks to
improve performance
© Redkite Systems 2012
automatic e-mail /SMS reporting ensures responsible personnel are aware of issues, action plans and timescales
that are in place
© Redkite Systems 2012
user definable report templates for summary and comparison can lead to a managed resolution of issues through effective
action planning and informing on future practice and planning
© Redkite Systems 2012
empowers quality and risk assessment teams to take an objective and holistic appraisal of the performance of personnel and
equipment in line with standard operational requirements and helps prepare for when the unexpected happens
© Redkite Systems 2012
appraisals are undertaken in OSQAR2 using standardised assessment questionnaires to ensure consistency and
facilitate ready analysis of outcomes
© Redkite Systems 2012
notifications are automatically sent to responsible personnel and, where appropriate, Redkite PDS and Redkite AMS to ensure the resolution of the issue as quickly as possible
© Redkite Systems 2012
an action plan can be formalised between appropriate personnel and departments to effect a remedy and in so doing remove an area of potential under-performance and prepare for business
improvements when future incidents occur
© Redkite Systems 2012
remedies affected will feed into corporate processes to improve business performance
© Redkite Systems 2012
Create Quality Assurance
Checklists in electronic format
Training need identified
Equipment / Asset failure identified.
Notify PDS and adjust competence / training needs as appropriate.
Issue Resolved
Responsible person notified of resolution.
Action Plan signedoff
Issue resolved
Issue identified?
Action Plan created in QA
YesNo further action
required
Undertake QA / Risk Assessment
survey.
Notify Asset Management System
End and Store
Notify PDS or AMS
No
OSQAR2
© Redkite Systems 2012
ensure quality standards are being realised, maintained and improved across all business areas and processes
© Redkite Systems 2012
drive down risk by identifying and then formulating and monitoring actions to reduce or eradicate potential business risks through
non-compliance© Redkite Systems 2012
save time over paper based processes, speed up trend analysis
© Redkite Systems 2012
provides invaluable strategic management information quickly and easily
© Redkite Systems 2012
suitable for airports
© Redkite Systems 2012
suitable for Fire and Rescue Services© Redkite Systems 2012
suitable for ALL organisations and sectors© Redkite Systems 2012
use OSQAR2 to ensure business continuity© Redkite Systems 2012
use OSQAR2 for Operational Assurance© Redkite Systems 2012
use OSQAR2 for Incident Control & Management
© Redkite Systems 2012
use OSQAR2 to keep improving
© Redkite Systems 2012
when only the best will do© Redkite Systems 2012
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