Rijksoverheid.nl - Choices and Challenges Gilbane Boston 3 december 2009

www.rijksoverheid.nlOverheidscommunicatie Nieuwe Stijl„Central Government Communication New Style‟

Political wish & decision“less people in central government”

+ Web „problem‟16 websites for central government

Idea: „shared service‟Smaller, flexible, better quality …

… less people, less confusion

16 websites from 13 departments into 1:

www.rijksoverheid.nl

something like www.‟centralgovernment‟.nl :-)

Less costs, less people, better quality

Websites

CMS

Search

Hosting

Editorial staff

16

16

16

9

5

+

Business needs…are user needs!Government websites must be available to everyone…

User needs!Information in one placeLess confusion

Reduced complexity… UCD & usability-testing

Webguidelines/WCAG Accessibility and build quality

Open data/contentSocial media/webX.0

CMS: „EveryFlavour Beans‟…

Implementationis everything!

Open Standards/Open Source?

• Future proof flow of information• Open code, less vendor lock-in, sharing components and code withingovernment

Taking but also giving; re-useinstead of re-inventing…

Your CMS MUST be able to separate

External

sources

(X)HTML

structure

API’s

Widgets

Feeds

CMS

CSS

presentation

Javascript

behaviour

Database

content

Repository

Website

13 departments who are different (are they?)How to organize this?

Migration: 16 websites, 15 years of content …Scope, automatic and by hand... know what you want and need.

Project Management Agile/SCRUM, multi-disciplinary teams. Gives interaction and insight.

Challenges

Photo credits: Crayon: http://www.flickr.com/photos/rednut/ Binnenhof: http://www.flickr.com/photos/roberts87/ India bus: http://www.flickr.com/photos/cumbers/ Crowd: http://www.flickr.com/photos/redjar/ User: David Vignoni

Confusion: http://www.flickr.com/photos/circulating/ Hippo: Hippo Challenge: http://www.flickr.com/photos/foxypar4/

Thank you!

g.berkouwer@minaz.nlMinistry of General AffairsThe Netherlands

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