SAAS vs PAAS: Cloud Telephony

Comparison on Cloud Telephony

By Ankit Jain

Founder, VoiceTree

SAAS VS. PAAS

CLOUD TELEPHONY OVERVIEW

• Cloud Telephony enables a company to setup its own business telephone system without buying any hardware i.e. over cloud.

SAAS - PACKAGED TELEPHONY

Packaged Cloud Telephony are solutions for end users to access pre-deployed telephony applications as service, without the hurdle of any technology deployment.

PAAS - VXML

VXML based cloud telephony platform lets developers access telephony platform as service via specialized XML structure and deploy custom voice application

COMPARISON – EASE OF USE

Packaged cloud telephony provides ease of use for end users as it does not require any technical expertise to setup

• SAAS +

• PAAS -

COMPARISON – FLEXIBILITY/CONTROL

VXML based cloud telephony provides APIs to develop own telephony platform hence offers better control than Packaged solution

• SAAS -

• PAAS +

COMPARISON – COST

VXML based cloud telephony offers lower cost API calls in comparison to packaged telephony but over all cost is higher with VXML, for deploying and maintaining your application

• SAAS +

• PAAS -

COMPARISON – DATA SECURITY

Packaged Telephony offers complete security of data managed under same service package hence is preferred for data security

• SAAS +

• PAAS -

COMPARISON – SERVICE UPTIME

Packaged Telephony offers complete package of solutions in single window hence offers higher uptime than VXML based application, where applications have more than one layer of service

• SAAS +

• PAAS -

COMPARISON – SUPPORT

Packaged Telephony offers higher level of support as a single window of customer service is offered

• SAAS +

• PAAS -

TRADEOFF

• SAAS and PAAS telephony services have tradeoff on ease of use and flexibility

• SAAS is preferred by end consumers while PAAS is the choice of developers for better control

ABOUT VOICETREE

• VoiceTree Technologies was set up to address the barrier of adoption of telephony solution by end user through packaged cloud telephony solutions

• Through its comprehensive suite of packaged cloud telephony solutions, VoiceTree is set to realize the dream of making telephony solutions consumable by masses.