Stockholm Summary

Challenges

Panel discussions Session 1

Moderator: Eneas Hunguana

2008-05-21 Panel discussions: Challenges 1

•  P. Krishna Reddy, Economic Development •  Hugh McGuire, Culture •  Sven Mauléon, Environment •  Joel Selanikio, Health •  Andres Casco, Public Administration •  Frank Starmer, Education

2008-05-21 2 Panel discussions: Challenges

Economic Development

P. Krishna Reddy eSagu Project

IIIT, Hyderabad, India

Challenges (1)

•  Power –  Availability and Quality

•  Connectivity –  Internet Service Providers –  Mobile Connectivity Problems

•  Sustainability –  Difficult to sustain on single service –  Development of sustainable business with out external support

•  High service cost •  Policy/Government/Micro-Management Issues

–  Non existent policies –  Non-supportive policies

Challenges (2)

•  Software licenses /IPRs – Software licenses are expensive for small

scale projects

•  Logistics – Tracking of materials

•  Creating wealth •  Getting government/public Support

– Old habits or ideologies

Culture

Hugh McGuire LibriVox.org

Canada

Challenges

•  Creating with technology. •  Building community through creation. •  Successfully building community might

answer many of your challenges.

Environment

Sven Mauléon OpenmindProjects

Challenges

•  Integrated approaches: environment, health, social, economic, education

•  Integrated partnerships •  Motivation and awareness •  Execution

–  encouraging immediate action, go from talk to walk •  Communication

–  overcoming cultural, language, and geographic barriers

Challenges

•  Communicating with local communities across language, cultural, and literacy barriers

•  Establishing trust between “us” and local communities

•  Scaling up without losing quality/replication of successful projects

Health

Dr. Joel Selanikio EpiSurveyor Project

Washington, D.C. United States

Identification of a problem

•  Not enough public health information in developing countries

•  Most data comes from surveys •  Surveys done on paper (no computers)

First Iteration: use computers

•  Handheld computers (PDAs) best suited to environment

•  Commercial software available

Challenges of 1st Iteration

•  Scalability – Cost of hardware (PDAs) – Cost of commercial software – Complexity of commercial software requires

expensive consultants

Second and Third Iteration

•  2nd: EpiSurveyor on PDAs – Free, open-source instead of commercial

software – Very easy to use

•  3rd: EpiSurveyor on mobiles – Use mobile phones instead of (or in addition

to) PDAs – Removes hardware cost

Current challenges

•  Long-term sustainability – Currently grant-supported – Developing fee- and subscription-based

additional capabilities – Open-source means many groups can add

resources

Public Administration

Andres Casco SAE On Line Auctions

Mexico

Challenges

•  Social Engagement –  Digital Inclusion for Everyone (economic, social, gender). –  Familiarity with ICT ( training and education ) –  Trust and Confidence –  To use ICT for dialogue between public and the government. Need for feedback systems so that

people can reach governments or NGOs etc •  Citizen-Centric Approach

–  Most of public administration projects lack citizen centric approach. Projects are based on offer/leaders interests not on public demand/interest.

•  Institutional Leadership –  Lack of e-leaders (Political champions) to support the systems. –  Need for integrated Government on ICT

•  Remove duplication of systems that are doing the same tasks from different government agencies. –  Need for creation of awareness on ICT systems –  Need for training on the side of public staff on use of ICT systems.

•  Technology –  Need for technology to support all the languages of a region (e.g India).

•  Legal Framework –  Challenge of Legal framework for providing ICT services

Education

Frank Starmer Multilingual Systems for Literacy

and Education

Project Reach

•  Mass –  Opportunity for large impact –  Likelihood of igniting curiosity among many learners

•  Small Groups –  Personalized –  Interacting with “problem” groups

(outside society mainstream) ‏–  Rapid adaptation to changing needs

•  Unreached beneficiaries –  Minimal to no Internet access –  Difficult to attract enablers

ICT: Education or Learning?

•  Traditional education focuses on content mastery: a just-in-case paradigm. –  Readily accepted evaluation tools –  Suited to mainstream learners –  Infrequently used content subject to the forgetting

process •  Internet-centric and problem-based learning

–  Problem solving leads to just-in-time learning –  New skill: harvesting Internet accessible resources –  Reduces impact of the forgetting process

ICT Arenas

•  Cognitive: shifting learning paradigm –  ICT complements formal instruction –  ICT potential to incorporate family members

into the learning environment – New generation of contributors to national

priorities •  Social:

– Misunderstanding of ICT: Not limited to business –  ICT focus on improving communication and

language skills

A delicate balance

•  Establish an engaging environment •  Balancing learning / social gals vs sustainaibility

in a business setting (no free lunch) ‏•  Balance between global priorities vs local priorities •  Sensitive balance between technology and people

issues (sensitive, forgiving, encouraging)

Impact

Moderator: Jeanna Högberg

2008-05-21 Panel discussions: Impact 24

•  Daniel Rickard, Education •  Alan Young, Health •  James Mudie, Environment •  Mayra Juca, Culture •  Ian Retson, Public Administration •  Edwin Zulu, Economic Development

Education

Daniel Rickard Fire and Ice, Elluminate. Calgary, Alberta. Canada.

How to Measure Success in Education?

Qualita'vevs.Quan'ta've

There Must be a Balance of the Two

•  Qualitative: Capture the Emotional Measurements –  Participants Diaries –  End of Event Questioners –  End User Feedback Forms –  Stories that highlight the impact of the program –  Always share these stories –  Example: Matera Online Newspaper, captures the stories!

•  Quantitative: Capture Numbers and Statistics –  There are 1000’s of ways to do this –  Pick the right items to measure –  Highlight how many people are affected by the change, and

prove it!

Be able to defend the impact of your program

•  Appeal to both the emotional impact and the practical impact of your program

•  Hire an outside expert organization to do the impact study for you – WIMPS did this last year

•  Using the document to get additional funding •  The document made them a better organization

Is the project sustainable?

•  Example from Rafi.ki –  The online community project started to

take on a life of it’s own! –  It grows beyond the original vision

•  Example from Wara Bilong Life –  Students are having so much fun, they don’t

know they are learning! They want to keep playing!

Measure Success Based on a Single Simple Question

If you left, would the project continue without you? People Vote with their feet!

If yes, then we suggest you have attained one level of success

If no, then there may be more work to do

2008-05-21 32

Health

Alan Young e-Care Elderly Home Management System

Hong Kong

Three cases

•  EduCare – Providing mobile learning content to train and help patients in using their medical device to better manage their medical condition.

•  Mindyourmind.ca is an international interactive website for youth struggling with mental health issues and provide resources for youth to help themselves and their peers.

•  e-Care Elderly Home Management System is a web-based system serving elderly centers in Hong Kong.

Impact on the patients

•  Improve patients’ accessibility •  Satisfaction •  Safety •  Information accuracy •  Reduce resources (e.g. visit to the

healthcare hence reduce cost)

Impact on Healthcare provider

•  Improve decision making •  Continue professional development •  Improve methodology •  Improve effectiveness and efficiency

Impact on the society

•  Transparency •  Control diseases •  Paradigm Shift •  Promote healthy lifestyle •  Government awareness

Environment

James Mudie Indigenous Peoples Mapping Project

Impact

•  Awareness •  Replication of successful initiatives - for protection and conservation of the

environment •  Integrated approaches •  Transparency - truth, honesty in public relations.

Open and inclusive solutions

Impact

•  To see parents wanting their children to be educated

•  Too see children motivated to learn •  Selling community products - shea butter (link) •  Mapping of indigenous people’s resources

Culture

Mayra Juca Websites Communidad Segura & Vivba Favela

Brazil

Examples

•  Kokbok à la Blakulla – (cookbook) – making a cookbook builds neighbours &

connections

•  VivaFavela – (youth community media) discovering

citizenship by being correspondents

2008-05-21 43 Panel discussions: Impact

Ian Retson Leicestershire CareOnLine

Leicestershire, U.K.

Public Administration: Impact

Impact to Citizens/Businesses   Reduced transaction cost   Citizens gain access to information   Improved quality of life   Giving access to people 24x7 at home instead of 9 to 5 office hours   ICT services gives access to minority groups e.g. gender

Impact to Government   Simplification, unification and standardisation to provide services (e.g. in

Singapore charity portal)   Driving change of the government system; but not change for change sake

Impact to ICT Industry   Best technological practise Transfer across borders.

Negative Impact   how to we deal with unemployment that is created by the use of ICT

systems. Measurement

  Measuring the impact from the different dimensions, socially and quantitative

ATouchScreenhelpsBillytousethecomputeronhisown

MuktaislearningEnglishwiththehelpofthecomputer

Patriciaimprovesherdexterityandlanguageskillsonthecomputer

Georgewaslonelyandisolated

Peteroperateshiscomputerwithjusthisvoice

Edwin Zulu COMESA SME Toolkit

Zambia

1. Policy Ideas and Creation

•  Creation of new licenses and policies based on positive evaluation and results of project implementation

2. Value Chain Enhancement

•  Research and Development •  Design of Products, Services, or Processes •  Production •  Marketing & Sales •  Distribution •  Customer Service

3. Scaling / Replication

•  Increased interaction capability with ICT •  With scaling, we are able to either

present a formidable front that can push to modify existing structures

•  With scaling, it is easy to work around existing oppressive policies

4. Market Transparency

•  Have been able to achieve online transparency as a result of out ICT involvements

5. Challenge to Old Habits

•  We have been able to present our projects as complementary rather than competitive, and that has helped overcome old ideologies

6. Local Specific Knowledge Bank/Availability

•  We have been able to provide comprehensive documentation and information for online sharing

7. Productivity/Efficiency

•  Our projects have increased production, reduced cost, increased process efficiency in service delivery and increased profitability

Partnerships

Moderator: Houssam Toufaili

2008-05-21 Panel discussions: Partnerships 61

•  Matthew Blumberg, Culture •  Antoine Geissbuhler, Health •  Janine Selendy, Environment •  Sunil Jacob Mathew, Economic Dev. •  Adrian Goh, Public Administration •  Ekaterina Fedotova, Education

2008-05-21 62 Panel discussions: Partnerships

Culture

Matthew Blumberg GridRepublic.org

New York City, United States

What is Partnership?

Your Most Important Partners

•  Yourself •  Your community of users/volunteers

Health

Prof. Antoine Geissbuhler, MD RAFT project Switzerland

Partnerships

•  Monika Krengel, Katriina Lahtinen, Jackson Mukonzo & Antoine Geissbuhler

•  RAFT: supporting care professionals in remote hospitals in 15 countries in Africa –  continuing education, need for appropriate knowledge –  telemedicine, clinical and logistical support

•  A solution to several key challenges –  Sustainability –  Quality of service –  Relevant knowledge –  Scaling up

Sustainability

•  Organizing local partnerships – Focal point, medical coordinator, technical

coordinator

•  In Mali, 2001: a bottom-up approach – « if you go there, you rot there » – difficulty to get institutional anchoring

•  In Mauritania, 2002: a top-down approach –  immediate government support –  limited physician buy-in

Quality of service

•  Developing operational partnerships – to get timely responses – and quality-controlled services

•  Reference center in Bamako, Mali – staffed with junior on-call physicians – supporting virtual communities of experts

Relevant knowledge

•  Understanding the real needs: – nurses are prescribing in a district hospital

•  Knowledge partners: – universities, university hospitals – contents producers (WHO) – end-users – expertise in user-centered design

Scaling up

•  Partnering to maximize synergies •  IT infrastructure

–  international partners with critical mass –  local companies with local presence

•  Software –  using and sharing Open Source Software

•  Communication –  to the public –  the policy makers –  the funding organizations

Environment

Janine Selendy Horizon Solutions Site

United States

Partnerships (1)

•  The most successful organizations have accomplished their goals and objectives thanks to partnerships

•  Examples of partnership – similar organizations – Non-government and government, academic,

local, regional, nation, and international – corporate social responsibility (CSR)

Partnerships (2)

•  Working with volunteers and interns of all ages and backgrounds.

•  Participating in the Stockholm Challenge

Svalbard Global Seed Vault in the Arctic Opens Doors for 100 Million Seeds from 100 Countries

The action we fail to take today might help save the planet for the future

Sunil Jacob Mathew All Blind Orchestra Project

Resource pool

•  Sharing: –  Financial –  Ideas –  Human resources

•  Planning strategies •  Information providers •  Looking at models complementing each other •  Technical cooperation •  Sustainable business model •  Using synergies to build model

Adrian Goh CitizenConnect Programme

Singapore

Partnerships

•  E.g. of Partnerships in e-Government –  Technology Providers (Auctions using eBay/Mexico) –  Local Community (Feedback forums/UK) –  Academia (Training for Police/Italy) –  ICT Industry (Industry Engagement/S’pore)

•  Key Drivers for Success –  Buy-in and Ownership of Stakeholders –  Win-win outcomes

•  Structuring the Contractual Relationship –  From transaction based to outcome based (e.g. S’pore)

Public Administration : Partnerships

Examples of Partnerships   Technology Providers (eBay/Mexico)   Local Community (UK)   Academia (Italy)   ICT Industry / Whole of Govt (S’pore)

SAE Online Auctions (Mexico)

Leicestershire CareOnLine (UK)

My CPF (Singapore)

Public Administration : Partnerships

Key Drivers for Successful Partnerships   Buy-in and Ownership of Stakeholders  Win-win outcomes

Structuring the Contractual Relationship   From transaction based to outcome based

(e.g. NS Portal S’pore)

National Servicemen Portal (Singapore)

Education

Ekaterina Fedotova Information Dissemination and Equal Access

(IDEA) Project Russia

Why partnership?

•  Create scale •  Focus on core competencies •  Bridging resource gaps

- financial - technical - strategic - knowledge - HR

Planning

•  Decide type of partner coverage – Global /Local – Multistakeholders – Cross-sectoral collaboration

•  Target the partner – Where to find them – How to create win/win – Ensure common goals

Execution

•  Phased implementation – Pilot project / dating –  long-term agreement /marriage

•  Leadership •  Maintaining your organization/project

identity •  Continuous feedback and flexibility

Sustainability

•  Creating value / benefits for long-term participation

•  Transparency, accountability, good governance

Multistakeholder Partnerships

57 IDEA Centers in Russia 30 of them - partners for over 9 years Why is this partnership successful? - new contacts and

technologies - loyal stakeholders

who deliver professional programs

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