Strata EU 2013 – Information revolution in government

James StewartHead of TechnologyGovernment Digital Service@jystewart

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James AbleyTechnical ArchitectGovernment Digital Service@jabley

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We’re from the Government Digital Service

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We’re part of the Cabinet Office

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Which sits at the centre of the UK’s national government

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We exist because of a letter...

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It gave us a plan...

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Create GDSFix publishingFix transactionsGo wholesale

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GDS was formed in November 2011

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(though really we’d been there for 5 months by then)

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Open

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Working in an agile way

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Multi-disciplinary teams

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Focused on user needs

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Our aim is to make services so good, people prefer to use them over the alternatives

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To deliver that we’ve taken on five big tasks...

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GOV.UK

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A single domain for government, the platform for everything

7m visitors a week, 600 publishers, with 5,000 more coming soon

2,500 code releases in our first year

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Identity

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World-leading federated identity service

Will provide proof of identity for 45 million users

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Technology

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Reforming £6.7b technology spend

412,000 staff

First year - £500m savings

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Measurement

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Transformation

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25 of the most important transactions in government

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Where to start?

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GDSJames GDS@jystewartWednesday, 13 November 13

GDS

1. Start with needs** user needs not government needs

The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they needhttps://www.gov.uk/designprinciples#first

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GDSJames

Meet the“Need-o-tron 5000”

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Not just about getting data

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How do we think about it?

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GDSJames

Tools embed processes

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GDSJames

Need-o-tron: a tool for a process

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GDSJames GDS@jystewartWednesday, 13 November 13

GDSJames

This data is infrastructure

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Create GDSFix publishingFix transactionsGo wholesale

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What transactions does the government have?

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Cost

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20 times lower than phone

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30 times lower than postal

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50 times lower than face-to-face

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Cost is not the only motivation

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How well are these transactions doing?

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This gave us a baseline

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This made us happy

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Baby steps

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Iterate

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What is the user need for the Performance Platform?

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Transparency

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Share

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Compare

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Provoke discussion

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GDS@jableyhttp://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg

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Improve

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Make decisions based on data

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Aggregate the data

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Enable others to play too

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Be a tool-builder

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Stories are important

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James StewartJames AbleyGovernment Digital Service@jystewart / @jabley

Wednesday, 13 November 13