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Technology Training Manuals are very important for any company's documentation process. On an AmeriCorps stipend, I worked for TechMission, a nonprofit organization located in Boston, for a year as a web developer and server administrator. My final project was to revamp the existing tech team training manual so that future employees could be trained more quickly and could find documentation over the course of their work.In addition, this presentation (very) briefly covers why it is important to have an anti-virus program installed on your computer, and includes a page of logos for some of the most common Internet Browsers (which I described and briefly reviewed in my oral presentation).
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Technical Training Manual
Adding & Updating Boring Information
HTML HTTP TLS TCP
CSS FTP WAN LAN
DDoS CMS NAT IP
David WhiteWeb Developer / Systems Administratorwww.urbanministry.orgPersonal: www.davidmartinwhite.com
Hyper Text Markup Language
Hyper Text Transfer Protocol
Transport Layer Security
Transmission Control Protocol
Cascading Style Sheets
File Transfer Protocol
Wide Area Network
Local Area Network
Distributed Denial of Service
Content Management System
Internet Protocol
Network Address Translation
Technical Training Manual
Adding & Updating Boring Information
HTML HTTP TLS TCP
CSS FTP WAN LAN
DDoS CMS NAT IP
David WhiteWeb Developer / Systems Administratorwww.urbanministry.orgPersonal: www.davidmartinwhite.com
TABLE OF CONTENTSWhy a ManualDesigning & Editing a ManualSteps to Writing a ManualTech Topic: VirusesTech Topic: Removing ProgramsTech Topic: Internet Browsers
?!?!?
WHY A MANUAL
Can use the manual for reviewing the subject after a training
Lets one concentrate on training instead of having to take notes
Sources: http://en.wikibooks.org/wiki/Designing_a_Training_Manual & http://www.techcomplus.com/approach.htm
Training
Manual
Reference document in the work place Helps streamline procedures, improve
morale, solve conflicts, and improve consistency and quality (which improves bottom line).
DESIGNING & EDITING A MANUAL
Good documentation needs to be… Easy to Read Easy to Understand
It is not enough to make a document easy to read,
it should also be difficult to misunderstand.(Ronald B. Standler)
Easy to Access
Sources: http://www.techcomplus.com/reference & http://www.rbs0.com/tw.htm.
STEPS TO COMPLETING A MANUAL
Steps: Planning
Designing (Organizing) Structure Layout
Deciding who writes it Writing
Source: http://www.techcomplus.com/reference
TECH TOPIC: VIRUSES Windows is most popular
For users AND for viruses Windows has a history of security holes Solution: Install an Antivirus program
Sources: http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software
and http://en.wikipedia.org/wiki/List_of_antivirus_software.
TECH TOPIC: REMOVING PROGRAMS
New computers come with unwanted software Takes up system resources
People download unused programs on your PC
Your PC is running slowly Solution: Remove ALL programs you
don’t use
TECH TOPIC: EXAMPLE
TECH TOPIC: INTERNET BROWSERS
QUESTIONS
THANK YOU
David WhiteWeb Developer / Systems Administrator TechMission: www.urbanministry.orgPersonal: www.davidmartinwhite.comBusiness: www.smoothstoneservices.com
Sources: http://www.rbs0.com/tw.htmhttp://www.techcomplus.com/referencehttp://www.techcomplus.com/approach.htmhttp://en.wikipedia.org/wiki/List_of_antivirus_softwarehttp://en.wikibooks.org/wiki/Designing_a_Training_Manualhttp://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software
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