The Modern Worker Experience and Workday Learning

@Appirio @Workday

Modern Worker ExperienceAnd Workday Learning

Introductions

Workday Confidential

Today’s Speakers

Harry WestVice President,

HCM Transformation Services

Katy CollettoPrincipal Product

Marketing Manager, Learning

Lisa FeilerManager,

HRIS and HR Administration

•The Modern Worker Experience

•Customer Discussion: Creating a Better Worker Experience at Moen

•Learning and the Modern Worker Experience

•Demo: Workday Learning

•Q&A

Agenda

•The Modern Worker Experience•Customer Discussion: Creating a Better Worker Experience at Moen

•Learning and the Modern Worker Experience

•Demo: Workday Learning

•Q&A

Agenda

All Companies Want to Profit and Grow

Workers Who Are

Customers Who Are

Emotionally and intellectually committed to your brand & purpose

Metabolize work faster than your competition

World is changing, business is changing, people have adapt & change Buyers have to know who

you are and how to find you

Create repeat and loyal customers

Customers advocating, selling, servicing, innovating for you

Companies with engaged workers see 233% greater customer loyalty and a 26% greater annual increase

in revenue.*

*Aberdeen Group - Employee Engagement: Paving the Way to Happy Customers, September 2015

Key Capabilities: Engaged Workforce

Listen & take actionPromote & power communities Align effort with purpose / impact Recognize & Reward

Key Capabilities: Productive Workforce

Onboard - hit the ground runningEnable anytime / anywhere access Collaborate in real timeTurn insight into action

Key Capabilities: Agile Workforce

Plan openlyEmbrace a fluid workforceNurture tomorrow’s talentLearn continuously

•The Modern Worker Experience

•Customer Discussion: Creating a Better Worker Experience at Moen•Learning and the Modern Worker Experience

•Demo: Workday Learning

•Q&A

Agenda

Moen’s Journey

• Business Case• Outcomes• Future Steps

Lisa FeilerManager, HRIS and HR Administration

•The Modern Worker Experience

•Customer Discussion: Creating a Better Worker Experience at Moen

•Learning and the Modern Worker Experience•Demo: Workday Learning

•Q&A

Agenda

Workday Confidential

Yesterday’s LMS...

This month’s mandatory training:

Don’t eat the toxic toner!

Learning in the Enterprise - Legacy View

Highly Structured

Unstructured

Frequently Accessed Infrequently Accessed

Ask a Person

Documentation

Training Materials

The LMS is very good at this

Everyone prefers this

Dead Zone

No one reads this

Area of great opportunity

Solving a Task: Traditional vs. Video Learning

Source: http://www.uti.edu/partners/volvo Source: YouTube/ GROM Audio

vs.

Email Usage

Legacy Evolving Bold

Social Feed Usage

Content Creation

Always In Touch

What does “Bold” mean?

Email Usage Should Be Minimized by Other TechnologiesEliminate mass email threads with engaging social network feeds. Reduce tactical conversations to instant message channel or text. Use physical space to promote onsite collaboration. Supports “Productive” outcome

Social Feeds Should Surface Relevant Business Tasks/ObjectsConsolidate competing social feeds into primary feed delivering content based on Share, Follow, Post metaphors with business objects like Accounts, People, Projects. Supports “Engaged, Agile” outcomes

Content Creation Defaults to CollaborationSupport synchronous collaboration on all forms of business content from all device platforms with cloud-based default storage. Eliminate version complexity and storage of local masters. Supports “Productive” outcome

Instant Real-time Communication On All DevicesLive communication channels for presence/instant messaging, globally capable conference call and cloud-based content presentations and collaboration. Supports “Supports Engaged, Productive” outcomes

Voice of the Employee/Communications

Real Conversations - Not One-Way CommunicationsReplace or supplement periodic surveys and analysis with real-time pulse and social listening, including external channels with dedicated response mechanism and staff. Supports “Engaged” outcome

Individual Behaviors Enable Desirable Outcomes

Culture Change Is Key to Adoption

The modern Worker Experience thrives on

Openness Questions to address about culture and

openness

Social network policy

Executive buy-in

Data sharing vs.

security

Previous project

successes

Glassdoor Ratings

Brand consistenc

y

Device policy?

Workday Learning Demo

Workday Learning Enables A Better Experience

Personalized

Topic-DrivenSocial Ratings

Familiar UX

Learn in Context

20

Q & A

Harry West@hj_west

harry@appirio.com

Katy Collettokaty.colletto@workday.com

@Appirio @Workday

Thank you!