View
84
Download
3
Category
Tags:
Preview:
DESCRIPTION
Fintan Byrne, Executive Vice President and Managing Director of TNS' Payment Gateway Solutions, presents on the latest trends in the Payments industry to the Payment Knowledge Forum conference in London on 30th September 2014
Citation preview
Fintan Byrne, Executive Vice President and Managing Director
Transaction Network Services
Payments Knowledge Forum 29th - 30th September 2014
Changing Times & Trends in Payments
TNS – Central to the payments ecosystem
Major trends identified across entire stakeholder framework
Consumer MerchantPayment
Technology Provider
Acquiring Bank Card schemes &
issuers
Stakeholder Framework
6 major trends were identified
Value chain expansion
Alternative payment methods
The way customers shop and
pay
New business models
Regulatory changes
New players
6 major trends were identified
Value chain expansion
Alternative payment methods
The way customers shop and
pay
New business models
Regulatory changes
New players
Technology is changing the way customers shop and pay. Merchants want to be
responsive but need to invest in the right technologies
A bewildering array of investment choices
202019901980197019601950
Physical Digital
Cloud computing
2000 2010
Integrated multichannel – the offline and online worlds have merged
CARDS OFFLINE CARDS ONLINE
ONLINE PREPAID OFFLINE PAYMENT
M-WALLET
Customer interaction has changed
Click and collect expected to reach €20 to €25bn by 2018
Mobile shopping today
Paris
Chicago Seoul
LondonLondon
Paris
Redesign of the point of sale – combining virtual and physical worlds
Adidas
Marks & Spencer
Mobile point of sale & tablets
Personalised shopping Up-selling & cross-selling Stock checking Queue busting Assisted selling Wow factor Reduced walk-aways
Consumers beginning to embrace ‘tap to pay’ concept
UK
France
Spain
Germany
Italy
Ireland
Contactless terminals: 158,000Contactless cards: 34.5 millionNumber of transactions: 6 -7 million
Contactless terminals: 100,000 – 120,000Contactless cards: 12.3 millionNumber of transactions: 0.5 – 1 million
Contactless terminals: 180,000 – 200,000Contactless cards: 3 – 4 millionNumber of transactions: 1 – 2 million
Contactless terminals: 15,000 – 20,000Contactless cards: 2 millionNumber of transactions: n/a
Contactless terminals: 6,000Contactless cards: ~ 1 – 2 millionNumber of transactions: n/a
Contactless terminals: 6,000Contactless cards: 1 – 2 millionNumber of transactions: 0.5 million
Sources: UKCA, CB, Visa, MasterCard, NFC Times (all figures are 2012/2013)
Progressive Contactless
Markets
Nascent Contactless
Markets
…laying the foundations for Mobile Wallets
How should retailers respond?
Security, simplicity & reliability must be maintained….
Yes68%
No32%
What are the key challenges you face to accept payments?
Securit
y
55% 55%
45% 42%
33%
18%12%
Simplic
ity fo
r
cust
omer
s
Paym
ent f
ees
Frau
d
Accep
tance
of A
ltern
ativ
e
Paym
ents
at P
oS
Finan
cial
dat
a
reco
ncilia
tion
Accep
tance
of A
ltern
ativ
e
Paym
ents
at m
y on
line
stor
e
Source: EDC 2013 Retailer Survey
Security
Simplicity
Reliability
Conclusion
SecuritySimplicity ReliabilitySecurity
SecuritySimplicity Simplicity SecurityReliability Reliability
Simplicity Reliability
Questions
Fintan Byrne
Executive Vice President and Managing Director, TNS
www.tnsi.com
Recommended