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User manual HR portal
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User Manual for
Servicedesk.com/HRPS
Information & Strategy Support (ISS)
• A step by step demonstration of how to use the
http://servicedesk.com/HRPS
How to submit a request
• Open your browser and log on to “servicedesk.com/HRPS”• You will see a page like this
• Click on the Request tab on top of the page
• You will get an User Login panel like this
• Login with default User ID : ********
and Password : 123456 then click
• On next step change the default password by putting your desired password on The New PIN Number field and
• Put your official email id on Personal Email field and click
• Select the particular request you want to submit from the Request Type field
• For example we select the request type Leave Application. After fill up the form accordingly press the submit button
• You will see a confirmation message of your submission
How to track a request
• Click on the Track field on top of the page
• You will see a page like this
• Here you can see the status of your request • If your line manager approves your request the value of Line Status would
be otherwise it will show • Upon receiving the Line Status HR will proceed further and
after final processing of the request HR Status will be
• An user can see the details of his request by clicking the Details button
• See the details
• When both Line Status and HR Status is user will have to give a feedback. Click the Feedback button
• Then submit the feedback
How to change user login password
• Click on the Account field where you can see your personal information
• In this page you will find a Change Login Password panel, from this panel you can change your password.
How to change line managers email id
• User might need to change the email id of his line manger when he gets promotion
• To change line managers email id click Account tab
• At the bottom of the page you will see a panel like this
• Now simply put the email id of your new line manger on the field Line Manager’s Email and click
15
Thank You
04/12/2023 User manual
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