User Profiling and Technology

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User Profiling and

Desktop Technology OptionsArchitecture & Design Team

User Profiling

Windows Optimised Desktop Scenarios Assessment Guide defines:-

Office Worker Mobile Worker Task Worker Contract Worker Access from Home

Office Worker

These users are always connected to the corporate network and expect a rich client experience that can handle the broad range of tasks for which they are responsible. They use applications such as Microsoft Office and various line-of-business (LOB) applications that run on the local computer.

These users include analysts, architects, researchers, and doctors.

Mobile Worker

These types of users are highly mobile due to travel requirements, and frequently work outside the corporate network. They use a variety of applications that usually run locally on their mobile computer and, therefore, require a rich computing experience. These users need to be able to access applications and data offline, but also carry a higher risk of loss of data if their computer is lost or stolen.

These users include sales people and account executives.

Task Worker

These users perform a narrow set of tasks and use systems that are connected to the corporate network. Task workers usually do not have a dedicated desktop computer; instead, they leverage a pool of designated computers to access one or a few applications.

These users include call-center analysts, warehouse workers, and retail employees.

Contract Worker

These users are vendor or contract staff, often software developers, who perform a broad set of activities that require significant access to the local operating system. They work on corporate-owned intellectual property, but might be physically outside the realm of IT control. They typically use applications such as software development suites, testing tools, and project management tools.

These users include software developers and contingent staff.

Access from Home

This usage scenario is for non-mobile employees who are not able to get to the office and need access to their personalized computer work environment, including applications and data. The IT department needs to ensure that corporate data remains protected and that the computing environment remains well controlled.

Technology Options (1 of 2)

Virtual User State Virtualisation Presentation Virtualisation Applications Virtualisation Client Hosted Desktop Virtualisation Server Hosted Desktop Virtualisation

Technology Options (2 of 2)

Physical Operating System Local Application Installation

Security Encryption Rights Management Network Access Control

User State Virtualisation

Benefits: Data Backup Roaming Users Migration (hardware / operating system)

Technology: Roaming User Profiles Folder Redirection Client-side Caching

Presentation Virtualisation

Benefits: Secure Data and Applications Accelerate Application Deployment Remote Worker Accessibility

Technology: Windows Server 2008 Terminal Services Citrix XenServer Intelligent Access Gateway

Application Virtualisation

Benefits: Provisioning Continuity Accessibility Centralised Management

Technology: Microsoft Application Virtualisation Citrix XenApp VMware ThinApp

Client Hosted Desktop Virtualisation

Benefits: Legacy Application Support Secondary Desktop Environment

Technology: Microsoft Virtual PC VMware Workstation Microsoft Enterprise Desktop Virtualisation

Server Hosted Desktop Virtualisation

Benefits: Security Full Desktop Environment Centrally Managed Provisioning Accessibility

Technology: Windows Server 2008 with Hyper-V Citrix XenDesktop VMware View Connection Broker

Operating System

Windows Vista Enterprise Edition User Account Control Bitlocker Performance and Reliability Monitoring System Restore

Example User Profiling

Windows Optimized Desktop Scenario Selection Tool

Selecting the Most Appropriate Windows Optimized Desktop ScenarioScenario View Total Points Percentage

Office Worker   50 21.74% 150.00 Mobile Worker   0 0.00%Task Worker   150 65.22%Contract/Offshore Worker 30 13.04%Access from Home 0 0.00%

230

Suggested Scenario/s:Task Worker

Potential Scenario Variation:None

User Inputs Points Assigned to Each Scenario Based on User Input Responses

RelevanceOffice

WorkerOffice

Worker-VDIMobile Worker

Mobile Worker-TS

Mobile Worker-VDI Task Worker

Contract/ Offshore Worker

Access from Home

User Requirements Describe the users in your organization.  

1Do they need rich, locally executing applications that require significant performance and capacity from disk, memory, and graphics on the desktop client computer? No 0 0 0 0 0 0 0 0

2Do they need to roam within the workplace from different computers to access their data and applications? Yes 50 0 0 0 0 0 0 0

3Do they work outside the office for a significant amount of time (for example, to visit customers, or travel) and require access to their applications and data? No 0 0 0 0 0 0 0 0

4Do they perform a single job function that is highly repetitive, require a single LOB application, and do not require personalized desktop settings? Yes 0 0 0 0 0 150 0 0

5 Are they vendor staff who work either at your local job site or remotely? No 0 0 0 0 0 0 0 0

6Does the organization require that no confidential information be stored on any contractor-owned computer? Yes 0 0 0 0 0 0 30 0

7If they are unable to get to their workplace, do they need to be able to use their home computer to access the important applications, data, and settings that their office or business computer provides? No 0 0 0 0 0 0 0 0

Business Requirements Describe the business requirements for the users in your organization.  

8Do they need to travel abroad and use sensitive business data, but security policies prevent them from doing so? No 0 0 0 10 0 0 0 0

9Does your organization have regulatory compliance requirements or policies that require applications and data to remain on a server? No 0 0 0 0 0 0 0 0

10Does your organization have regulatory compliance requirements or policies that require applications and data to remain on a server, but the applications require a client operating system? No 0 0 0 0 0 0 0 0

11Does your organization have regulatory compliance requirements or policies that require applications to be run from a central server and data to be stored centrally, and the users require administrative permissions to perform their work? No 0 0 0 0 0 0 0 0

Solution Prerequisites Describe the current state of your environment.  

12 Do you have consistent and reliable Active Directory Domain Services?Yes

13 Do you have a network that is reliable for network-intensive applications?Yes

14 Does your network have at least 10Mb/s access to the desktops in the corporation?Yes

15 Do your mobile and desktop computers have 20-25 GB of free disk space?Yes

16 Do your mobile and desktop computers have at least 2 GB of RAM?Yes

Total Points 50 0 0 10 0 150 30 0

Example User Profiling

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Office Worker Mobile Worker Task Worker Contract/Offshore Worker Access from Home

Example User Profiling

Organisation Workers Kiosk Worker (e.g. Receptions)

Task Worker (e.g. Facilities)

Office Worker (e.g. Clerks)

Research Worker (e.g. Statisticians)

Development Worker (e.g. Technology Directorate)

Example Solution 1

Kiosk Worker User State Virtualisation Presentation Virtualisation Application Virtualisation

Example Solution 2

Task Worker User State Virtualisation Presentation Virtualisation Application Virtualisation

Example Solution 3

Office Worker User State Virtualisation Application Virtualisation Operating System Client Hosted Desktop Virtualisation