Hospitality of hotel

HOSPITALITY INDUSTRY

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SHELTERFOOD

CLOTH

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•Traveler generating region (Push factors)

•Tourist destination region (Pull Factors)

Development in Tourism

Development in Hospitality / Hotel Industry

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Usual Environment Destination

Tourist

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The United Nations Conference On International Travel and Tourism

Rome – 1963

• Means of Accommodation.

• Government Projects relating to Accommodation.

Availability of Hotel sites

Long term loans

Liberal Import License

Liberal Repayment terms

Taxation relief

Cash grants for construction and renovation of building

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Hotel

“Hotel provides accommodation, meals and refreshment for irregular periods of time for those who may reserve their accommodation either in advance or on the premises”

• A commercially run establishment providing lodging and meals for guests.

• A place which supplies board and lodging.

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History and Developments

Global Scenario

1. Inns (Europe)

• First Accommodation Unit

• Catered Food, Drink and Entertainment

• 15th Century Inns had developed in France and England

• English common law declared Inns to be a public house and imposed public responsibilities on the Inns keeper for the well being of Traveler.

2. Tavern (United States)

• In 1634 Started by Samuel Cole

• 1780 Tavern were popular meeting places

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Indian Perspective

1.Ancient Period

Viharas, Dharamshalas

2.Medieval Period

Musafirkhanas, Sarais

3.The western Impact

Industrial revolution1840 – British Hotel in Mumbai by

pestonjee

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Growth of Hotel industry

•Evolution of Railway System

•1860 Thomas cook arranged Railway trips

•1868 Thomas cook arranged regular tours

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FORMS/TYPES OF HOTEL AND CATERING ESTABLISHMENTS

I Based on Location

Downtown Hotels

Sub-urban Hotels

Resorts

Airport Hotels

Motel

Floatel

II Based on size

Small – Less than 25 rooms

Medium – 25-99

Large – 100-299

Mega – More than 299 rooms

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III Based on Target Market

Business Hotels

Airport Hotels

Suite Hotels

Residential Hotels

Casino Hotel

Conventional Hotels

IV Based on Level of Service

World class Hotels

Mid range Hotels

Economy / Limited Service Hotels

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V Based on Ownership and Affiliation

Independent Hotels

Chain Hotels

Management contract

Franchising

Referral groups

Marketing contracts

Professional Management

Time Share and Condominiums

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VI Based on Star rating

Single Star 1*Two Star 2*Three Star 3*Four Star 4*Five Star 5*Seven Star 7*

VII Based on Length of Stay

Transit Hotel - One NightSemi Residential – Short stay, 1 week to 1 monthResidential Hotel – Long Stay

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VIII Other Types/ classification

Retirement Hotels

Green Hotels

Boutique Hotels

Holiday Villages

Youth Hostels

Heritage Hotels

Boarding Houses / Home stay

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Classification and Gradation (HRACC, Ministry of Tourism)

1. Location

2. Size of the Hotel

3. Types of Plan

4. Facilities and Services

Rooms, Restaurants, Bar, Shopping complex, Health club, Beauty Parlor, Swimming pool, Travel Agency (Desk), Tour packages, Coffee shop, Banquet Hall, House Doctor, Sports facilities, Gym, Car parking, Laundry, Recreational facilities, Telephones, Room services, Foreign Exchange counter, Postal facilities.

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