Information revolution in government

James StewartHead of TechnologyGovernment Digital Service@jystewart

Tuesday, 29 October 13

James AbleyTechnical ArchitectGovernment Digital Service@jabley

Tuesday, 29 October 13

We’re from the Government Digital Service

GDS@jystewartTuesday, 29 October 13

We’re part of the Cabinet Office

GDS@jystewartTuesday, 29 October 13

Which sits at the centre of the UK’s national government

GDS@jystewartTuesday, 29 October 13

We exist because of a letter...

GDS@jystewartTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

It gave us a plan...

GDS@jableyTuesday, 29 October 13

Create GDSFix publishingFix transactionsGo wholesale

GDS@jystewartTuesday, 29 October 13

GDS@jystewart

GDS was formed in November 2011

Tuesday, 29 October 13

GDS@jystewart

(though really we’d been there for 5 months by then)

Tuesday, 29 October 13

GDS@jabley

Open

Tuesday, 29 October 13

GDS@jystewart

Working in an agile way

Tuesday, 29 October 13

GDS@jabley

Multi-disciplinary teams

Tuesday, 29 October 13

GDS@jystewart

Focused on user needs

Tuesday, 29 October 13

Our aim is to make services so good, people prefer to use them over the alternatives

GDS@jableyTuesday, 29 October 13

To deliver that we’ve taken on five big tasks...

GDS@jystewartTuesday, 29 October 13

GOV.UK

GDS@jystewartTuesday, 29 October 13

A single domain for government, the platform for everything

7m visitors a week, 600 publishers, with 5,000 more coming soon

2,500 code releases in our first year

GDS@jystewartTuesday, 29 October 13

Identity

GDS@jableyTuesday, 29 October 13

World-leading federated identity service

Will provide proof of identity for 45 million users

GDS@jableyTuesday, 29 October 13

Technology

GDS@jystewartTuesday, 29 October 13

Reforming £6.7b technology spend

412,000 staff

First year - £500m savings

GDS@jystewartTuesday, 29 October 13

Measurement

GDS@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

Transformation

GDS@jystewartTuesday, 29 October 13

25 of the most important transactions in government

GDS@jystewartTuesday, 29 October 13

GDSGDS@jableyTuesday, 29 October 13

GDSGDS@jystewartTuesday, 29 October 13

GDSGDS@jableyTuesday, 29 October 13

GDS@jystewart

Where to start?

Tuesday, 29 October 13

GDSJames GDS@jystewartTuesday, 29 October 13

GDS

1. Start with needs** user needs not government needs

The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they needhttps://www.gov.uk/designprinciples#first

@jystewartTuesday, 29 October 13

GDS@jystewartTuesday, 29 October 13

GDSJames

Meet the“Need-o-tron 5000”

GDS@jystewartTuesday, 29 October 13

GDSJames

Not just about getting data

GDS@jystewartTuesday, 29 October 13

GDS@jystewartTuesday, 29 October 13

GDS@jystewart

How do we think about it?

Tuesday, 29 October 13

GDSJames

Tools embed processes

GDS@jystewartTuesday, 29 October 13

GDSJames

Need-o-tron: a tool for a process

GDS@jystewartTuesday, 29 October 13

GDS@jystewartTuesday, 29 October 13

GDS@jystewartTuesday, 29 October 13

GDS@jystewartTuesday, 29 October 13

GDSJames GDS@jystewartTuesday, 29 October 13

GDSJames

This data is infrastructure

GDS@jystewartTuesday, 29 October 13

Create GDSFix publishingFix transactionsGo wholesale

GDS@jystewartTuesday, 29 October 13

GDS@jabley

What transactions does the government have?

Tuesday, 29 October 13

Tuesday, 29 October 13

GDS

Cost

@jableyTuesday, 29 October 13

GDS

20 times lower than phone

@jableyTuesday, 29 October 13

GDS

30 times lower than postal

@jableyTuesday, 29 October 13

GDS

50 times lower than face-to-face

@jableyTuesday, 29 October 13

GDS

Cost is not the only motivation

@jableyTuesday, 29 October 13

GDS

How well are these transactions doing?

@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS

This gave us a baseline

@jableyTuesday, 29 October 13

GDS

This made us happy

@jableyTuesday, 29 October 13

GDS

Helped move the needle

@jableyTuesday, 29 October 13

GDS

Iterate

@jableyTuesday, 29 October 13

GDS@jabley

What is the user need for the Performance Platform?

Tuesday, 29 October 13

GDS@jabley

Transparency

Tuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jabley

Share

Tuesday, 29 October 13

GDS@jabley

Compare

Tuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jabley

Provoke discussion

Tuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

GDS@jableyhttp://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg

Tuesday, 29 October 13

GDS@jabley

Improve

Tuesday, 29 October 13

GDS@jabley

Make decisions based on data

Tuesday, 29 October 13

GDS@jabley

Aggregate the data

Tuesday, 29 October 13

GDS@jabley

Enable others to play too

Tuesday, 29 October 13

GDS@jabley

Be a tool-builder

Tuesday, 29 October 13

GDS@jableyTuesday, 29 October 13

James StewartJames AbleyGovernment Digital Service@jystewart / @jabley

Tuesday, 29 October 13