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Quality in Tourism
Andrew DainesTravel and Tourism Industry Consultant
ENAT Seminar on Accessible TourismWorld Travel Market, London, 9 November 2011
Potential barriers to tourism
VisitSomewhere.com
Source: VisitBritain Images
Great hotels
History and heritage
Fun for all
Types of accessibility information
• ‘National Accessible Scheme’ ratings– Robust standards, ratings awarded by trained assessors
• Tourism Product Database fields– Low cost, high volume– Need to be clear and unambiguous
• Access statements– Allows the tourism business to describe fully their facilities
• Reliable third party sources of data
It’s all about the welcome…
Thank you
Andrew DainesTravel and Tourism Industry Consultant
andrew@andrewdaines.comwww.linkedin.com/in/andrewdaines
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