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Presentation for Restaurant staff. Explains importance of first impression and do's and dont's of guest interaction.
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WELCOMING GUESTS
FIRST IMPRESSION
• Usually the last • Formed within first 3-5 seconds
WORD OF MOUTH
• Guests will tell 3 others of a good experience and 11 others of a bad one
• It(WOM) is more powerful than advertising • So we should try to make the best first
impression
IF YOU WERE A GUEST HOW WOULD U LIKE TO BE WELCOMED …
• Impressive Welcome – Good Eye – contact– Smile – Nod – Lean in /Move Forward – Upright Posture – Relaxed Facial Expression – Positive Tone of voice
Good Eye – contact
Shows you are interested
Smile
Shows you are approachable
Nod
Shows you understand
Upright Posture
Shows your confidence
Relaxed Facial Expression
Shows your calm and understanding
Shows you are genuine and Trustworthy
Positive Tone of voice
At Every Opportunity Use Guest Name
Ensure Guest Satisfaction
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