C.A.R.S. Changing the Dynamics of Regulation

A presentation by

Ralph R. Zerbonia

Project Manager for Tennessee’sComputer-Aided Regulatory Systems

(C.A.R.S.) for Charity RegulationCopyright 2009 Ralph R. Zerbonia & Universe Central Corporation, All Rights Reserved

Regulating…Is a Process

• Information Acquisition• Registration

• Fees & Payments• Investigation & Remediation

• Closure

• Submit/Comply• Reviews• Approve/Disapprove• Investigate/Remediate• Assess

Regulating…Is a Process which:

Demands InformationProduces workflowsRequires Tracking

& ReportingRequires ComplianceRequires Oversight

Regulating…Is a Process Which Requires Integrity:

In the Process mechanismIn the RegulatorIn the Citizen

Regulatory Process mechanisms…Are any process or groups of actions which

carry out the mission of the regulating agency.

They may be rules and regulations and lawsThey may require paperwork complianceThey may be formal or informalThey may be manual or automated

The Integrity of the Regulatory Process through the mechanisms…

Is enhanced by the steady and stable mission of regulatory agencies.Infrequent change in processIncreasing expertise of staffWidespread public knowledge of process


Is enhanced by agency compliance with process procedures.Training is universalExceptions stand outPositive feedback attaches to compliance and

proficiency


Is enhanced by process automation through software, i.e. computer-aided regulatory systems

Its very existence is to carry out rulesIncreases Tracking and Oversight capabilitiesReduces costs Increases compliance desirability & availabilityIncreases service quality

C.A.R.S.Computer Aided Regulatory SystemA software system designed to track and manage the information and processes of the regulatory environment relating to the real world objects of regulation.

In the Old Days…Even the simplest of automated systems were huge

budget items.Dedicated regulatory systems were internal only.The cost of such systems, relative to agency size, was a

big factor in whether the system even got built, i.e. small budget, low profile regulatory agencies had no chance.

Training on such systems was time-consuming.The value was limited because simple systems didn’t do

much for complex regulatory environments.

Then Came xRM technologies

xRM enables low cost,

high quality, C.A.R.S. for even the smallest of Agencies.

See the study “How xRM Saved Tennessee $1,400,000. and 18 months” for a definitive comparison of how xRM can be used to build low cost, high quality computer-aided regulatory systems.

Now computer aided systems are available for every regulatory purpose.

Now both compliance andfee enhancement can be brought into the 21st Century at a low cost while drastically increasing productivity and results.

And these increased capabilities of computer aided systems keeps the regulator one step ahead of the challenges of regulation.

Another tool to take the job seriously.

What software package do we useto create low cost high qualityxRM C.A.R.S. systems?

“Microsoft Dynamics CRM as an xRM Platform Take the “C” out of “CRM” and you‘re left with Microsoft Dynamics Relationship Management—and that‘s the right way to think about this product. Microsoft Dynamics CRM is not just about sales and marketing.

It‘s a platform for developing line of business applications—applications that manage and track information and processes around real-world objects. The object could be a customer, but it could also be a grant, building, or a potential candidate for hire. The key question is: “do I need to track the information and activities related to this entity?” If the answer is “yes,” Microsoft CRM deserves some serious consideration.”

from a 2008 article by Jason Hunt and Aaron Elder

If you would like a free consultation regardingcomputer-aided regulatory systems,you may contact us [email protected] call 330-720-4525

© 2008 Ralph R. Zerbonia and Universe Central Corporation. The words and logo representing: C.A.R.S. ; Charity C.A.R.S.; and “the answer is Yes” are copyrights and trademarks and salesmarks of Ralph R. Zerbonia and Universe Central Corporation, all rights reserved worldwide. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you.

Ralph Zerbonia is a leader in developing regulatory systems.He has been involved in developing online applications for government and citizens since 1993. You may access his professional resume at http://www.linkedin.com/in/ralphzerbonia

A Microsoft Registered PartnerAndMicrosoft Public Sector Partner

For More Information:Ralph R. ZerboniaIn the United States – (330)[email protected]://www.universecentral.com

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C.A.R.S. Changing the Dynamics of Regulation