Top 5 things Automotive Lenders should know about their data

Top 5 Things to Know About Your DataAnd Why You Should Care

Neil Fisher, SpireonVice President of Sales

22 ©2014 Spireon, Inc. Confidential & Proprietary. Do Not Duplicate.

Why Should I Care?

Auto dealers partner with third-party service providers to help automate and optimize their customer data every day.

In this session, we will explain: • Different ways your data can be managed• Why you should care• How to safeguard your dealership


5 Key Elements for Successful Partnerships

1. Compliance & Security

2. Service & Availability

3. Scalability & Performance

4. Growth & Innovation

5. Big Data & Predictive Analytics


Compliance & SecurityWhat are industry experts saying?

“Your ability to keep your customer’s data secure is one of those make it or break it events”

– Better Business Bureau

“Dealers must select and retain service providers that are capable of maintaining appropriate safeguards, for the customer information dealers share with them.”

– NADA’s A Dealer Guide to Safeguarding Customer Information


Q: How do I evaluate if my vendorshave appropriate Safeguards?

The FTC’s Safeguards Rule specifically requires every dealer, regardless of the size of his dealership, to develop, implement and maintain a comprehensive written information security plan that describes the dealership’s program to protect customer information.

Things to ask:• “Can you tell me about your server and data center setup?”• “What security controls do you have in place to protect my data?”

Look for providers who :• Don’t be fooled by the server in a closet• Manage your data with experienced security experts trained in the latest security threats and tools. • Experts should dedicated to monitoring your data 24/7 year-round – not splitting their time doing

other IT tasks. • Regularly updates their security procedures to counter recent security attacks and trends. • Employ robust firewalls and sophisticated access protection with multi-layered security • Adhere to stringent security protocols - Physical security of the data center with features that

include mantraps, palm readers, cameras, etc.

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So now your data is secure…

But you don’t want it held hostage.

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Service & AvailabilityYour data is worthless if it’s not there when you need it

What You Need to Know:Make sure you understand your provider’s system infrastructure and how they will ensure service availability

Core elements:Redundancy

Does your provider have built-in redundancy and fault tolerant systems? Or, do they rely on a single facility or server?

Storage & Location Do they have a network of multiple data centers located in different disaster zones? Or, are they vulnerable to a location specific event? Find out if you are dealing with a data center on US soil or exported to foreign location?

Support Is their data center manned by a dedicated IT and security staff? Or is the data center a part time job for a

generalist?

Communications & Network Coverage Look for partners who have multiple carrier partnerships, technologies and options with broad coverage maps –

CDMA is ideal for M2M

System Monitoring & Reporting Put your trust in vendors that offer transparent monitoring and are willing to post their performance and availability

for all to see. This lets you inspect what you expect.

©2014 Spireon, Inc. Confidential & Proprietary. Do Not Duplicate.

85% of customers didn’t know about the

AT&T 2G Sunset

- Summer 2013 Survey

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Okay, now our data is secure and we have reliable access to it...

But does it perform for us?


Scalability & PerformanceWill you get what you need, when you need it most?

What You Need to Know:Your SaaS solution should be available to easily accommodate an increase in demand without impacting delivery of service or data.

Isn’t it Ironic when demand is at its highest, service can be at its lowest?

Here is what to look for:Ability to add Computing Storage on the fly WITHOUT a physical trip to data center

New state-of-the-art technology allows for the service providers to expand their server storage space as your business grows – so they don’t need to for extra storage that you’re not using.

Additionally, they could add capacity almost instantly with no downtime for you

Real-Time Capacity Management Can capacity be added almost immediately through automated scripts, not subject to lengthy human

intervention?

Ask How Many Customers They Have…Has your Vendor Broken the Activation Barrier? Vendors who support millions of activations simultaneously have a proof point of Infrastructure – Don’t leave your

success to chance

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Excellent!

Now my data is secure, easily available and very responsive for my needs today… But what about tomorrow?


Growth & InnovationWill My Partner Adapt to Changes in Market & Technology?

What You Need to Know:How not to get trapped at a competitive disadvantage

Helpful Hints:Go with Open Platforms

We all have examples of applications and products that could not keep up with continuous improvements and disruptive ideas since they were designed as a single, proprietary, closed niche application.

Published API’s The power of data can be unleashed when combined with other data points. Make sure your solutions play well

with other applications and can easily integrate through well documented Application Programming Interfaces.

Scalable Code Lets you add new features with Plug-n-Play ease.

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Finally, My data is now Secure, Available, Performs and is Keeping up with Innovation…..

What else can my Data tell me?


Big Data & Predictive AnalyticsWhat Insights Can My Partner Offer Me?

“The return on investment (ROI) of business analytics solutions that incorporate predictive analytics is about 250%, significantly higher than the 89% ROI of projects focused only on information access and internal productivity gains.”– IDC Research

Great Questions to Ask:Big Data Means Lots of Data

How Many Data points is your partner capturing? Do they publish it? The greater the data set, the more meaningful the predictive nature and benchmarking insight we can receive.

Commitment to Business Intelligence and Predictive Analytics Is your Partner in the business of Intelligence? Tracking and Historical Data is valuable but Predictive Data

Changes the Game. What is their roadmap?

Human Capital How Much does your partner invest in R&D? How many software engineers to they have. Do they have

dedicated experts for data and analytics? What is the breadth and depth of their technology leadership?.


Quick Start

That is a lot of Information, is there an easier way to identify if I am on the right track?

Quick Indicators – Does Your Partner Have the Following: 1. Multiple Professional Data Centers, Not In-House Servers

2. Public Application Availability Status Monitor

3. Performance Guarantee

4. White Paper on their Data Infrastructure & Does it meeting the Criteria discussed

5. An Open Extensible Platform

6. A Platform Recognized by Industry Analysts and Experts – Award Winner

7. Already Supports Millions of Activations and Billions of Data points

If Yes to All, You are off to a Strong Start!

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Thank You!

For additional information, please contact us at:

1-866-655-8825 or visit GoldStarGPS.com