087 Critical Factors for Strategic Business Improvement Success
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Critical factors for strategic business improvement success Maintenance, Engineering Services and Technology Management Conference 2 June 2010 Dr James A Robertson PrEng [email protected]
087 Critical Factors for Strategic Business Improvement Success
A discussion of the factors that give rise to general business improvement success drawing on my experience with business information system and ERP projects See also http://www.James-A-Robertson-and-Associates.com/
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1. Critical factors for strategic business improvement success
Maintenance, Engineering Services and Technology Management
Conference 2 June 2010 Dr James A Robertson PrEng
[email protected]
2. Business improvement versus bridges
3. Engineers do NOT design bridges to stand up
4. Engineers design bridges NOT to fall down
5. Angus Struan Robertson Vision
6. Experiencing failure
7. What is strategy?
8. Strategy Doing the right things Professor Malcolm
McDonald
9. Tactics Doing things right Professor Malcolm McDonald
10. Strategy Doing the right things TacticsDoingthingsright
Strategy versus tactics Professor Malcolm McDonald
11. Thrive Strategy Doing the right things
TacticsDoingthingsright Strategy versus tactics
12. Strategy Doing the right things TacticsDoingthingsright
Survive Strategy versus tactics
13. Strategy Doing the right things TacticsDoingthingsright Die
Strategy versus tactics
14. Strategy versus tactics Strategy Doing the right things
TacticsDoingthingsright Die slowly Die fast
15. Strategy versus tactics Thrive Strategy Doing the right
things TacticsDoingthingsright SurviveDie slowly Die fast
16. What is strategy? The essence of why an organization exists
and how it thrives
17. Infrastructure maintenance 1. Roads R75 billion 2. Water
supply, massive drought driven shortage looming 3. Electricity
supply failures again ? 4. Sewerage filled rivers 5. Electricity
reticulation quietly decaying 6. etc An industry in crisis
18. Maintain or ?
19. Accountability for maintenance Governance = Care! Board is
responsible for technology maintenance Mervyn King
20. Question Does maintenance or technology management failure
constitute a threat to your business today?
21. There is a need for a new approach
22. What is NOT an engineering approach?
23. The new Gauteng numberplate with microchip Restore the
integrity of the number plate to fulfil its true functions which
are the vehicles ID book and a law enforcement tool. = + ?
24. Is technology moving so fast you cannot keep up?
25. Question Why do technology maintenance and management
investments fail?
26. 30% 25%15% 12% 10% 8% 5% 1. IT Mythology -- 30% 2. Lack of
executive custody -- 25% 3. Poor strategic alignment - - 15% 4.
Lack of an engineering approach -- 12% 5. Poor data engineering --
10% 6. People issues -- 8% 7. Technology issues -- 5% Factors
causing IT failure
27. The value of technology is determined by the person using
the technology
28. Technology Methods Strategic objectives Systems Structures
and processes P e o p l e High risk High frustration Performance
improvement People and technology alignment After Dr Fritz Hlscher
Empowerment Commitment Ownership Experience Knowledge Participation
Consultation Information
29. Question How to fix deficient maintenance and technology
management initiatives?
30. Factors for ERP reimplementation success
31. Leadership 1. Executive custody is critical -- 50%
leadership
32. Strategic alignment Essence of why the business exists and
how it thrives
33. Call to action What is your single most important insight
from this presentation? What is the single most practical action
that you can take tomorrow to apply I.T. more effectively?
34. [email protected] Telephone: ++27-(0)83-251-6644 If
you do not act within 48 hours you probably never will act
TODAY!
35. Design maintenance solutions like bridges ... Not to fall
down and to last
36. Acknowledgements Clients, associates, staff Father and
mother, Angus and Thelma Children Alexandra and Struan Fiona and
Ingrid Psalm 136:5 "To Him who by wisdom made the heavens, for His
mercy endures forever;"
37. Finding the missing pieces of your I.T. and strategy
puzzles Questions? Dr James Robertson PrEng James A Robertson &
Associates Telephone: ++27-(0)86-111-5409 / ++27-11- 782-5996/7
Cell: ++27-(0)83-251-6644 (preferred) Fax: ++27-(0)86-540-0178 P O
Box 4206, Randburg, 2125, South Africa www.JamesARobertson.com
email: [email protected]