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10 TwitterEtiquette Tips
Mind Your Manners
1Respond in a friendly, upbeat yet professional
tone. Correct mistake politely.
Resist the Urge toTweet Too Much
2Respond to questions but don’t tweet for the sake of tweeting. Always have an added value
for your followers.
Use #Hashtags Appropriately
3Using the correct #hashtag will help group
certain tweets and redirect followers to possible solutions already tweeted.
Watch What You Tweet
4Everybody can read your tweets. Remember
the internet never forgets.
Don’t Get Too Personal
5Do not argue, insult or blame others.
Write Professionally
6Read before you tweet. You can not edit a
tweet once it’s posted on Twitter.
Be Transparent
7State your name and position with the
business. This is your chance to personalize and humanize your business
Be Timely With Communication
8Response time should be no longer
then 24 hours.
Address Customer ServiceIssues Privately
9Own up to problems and mistakes. Inform
customers when and how you will improve the situation. Don’t make false promises.
Be Helpful
10Point user to valuable information on your
website and try to follow up when new information becomes available.
@sociallab