7 Measures of Success:What Remarkable Associations

Do That Others Do NotHolly Duckworth, CMP

Leadership Solutions International@hduckworth#ascape12

Our Presenter today: Holly Duckworth, CAE, CMP

2006 – 2007 MPI Chapter President 2007-2010 MPI Chapter Business

Manager 2010 Leadership Solutions

International National Speakers Association 2012 Finalist in NSA Speaking

Competition American Society of Association

Executives Certified Association Executive Author CRP Handbook ASAE Faculty

Learning & Collaboration Zone:

Twitter @hduckworth

503 887 4112 Text questions

www.Facebook/leadershipsolutionsinternationalwww.leadershipsolutionsintl.com

Use this as a place to learn and grow.Have Fun!

Collective Expertise

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What is it?

A study from the ASAE & Center for the Association Leadership of the

non-profit communityThis study compares the research

methodology from Jim CollinsGood to Great to associations

(Four year study 2002-2006)

Many concepts of associations apply to our businesses

What makes the difference between good associations/business and great/Remarkable ones?

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REMARKABLE

Commitment to

PURPOSE

Commitment to

ANALYSIS & FEEDBACK

Commitment to

ACTION

Customer service culture Alignment of products and services with the

mission Data-driven strategies Dialogue and engagement CEO as idea broker Organizational adaptability Alliance building

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7 MEASURES OF SUCCESS

A Customer Service Culture Measure success by how relevant we are

to constituents? How can we anticipate and meet

community needs?Alignment of Products/Services with the Mission

Ask the question – how does this support what our mission is?

Investigate new things but don’t be afraid of failure…it will happen anyhow!

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Commitment to Purpose

Customer Service Culture

Data-driven strategies Continually ask questions and act on the

informationDialogue and Engagement

Discuss things with each other and with the community

Demolish “silos” and share a common view

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Commitment to Analysis & Feedback

What you visualize, you will actualize

What do you see today?

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The SDPA is organized to promote the professional and personal development of physician assistants in the practice of quality, cost effective and accessible health care in the medical specialty of dermatology. The SDPA will also promote the physician/PA relationship of the health care team in the practice of patient centered medicine.

Mission:

HERC Mission:

The mission of the National HERC is to facilitate national strategic initiatives that help the regional HERC’s accomplish their goals and to promote HERC wide visibility.

The mission of the regional HERC’s is to advance the efforts of member institutions to recruit and retain outstanding and diverse faculty and staff to assist dual-career couples.

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MPI’s VisionTo build a rich global meeting industry community.

MPI’s MissionTo make our members successful by building human connections through:• Knowledge/Ideas • Relationships • Marketplaces

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Members: 20,000 world wide (Individual Membership not company memberships)

Chapters : 71 Goal: Provide additional support Streamline offerings Create positive and consistent member

experience

Process began: 2007 Annual Co-creation with member/leaders and

association staff 2008 – begin business planning tweaking

what is collected from regional/state chapters 2009 – Data shared 2010 – Ongoing implementation

Dialogue and Engagement Discuss things with each other and with

the community Demolish “silos” and share a common

view

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Commitment to Analysis & Feedback

CalSAE

CEO (Board) as an Idea Broker What should be important is the

members’ vision for their community

Foster a feeling of “team” and “family

Commitment to Analysis & Feedback

Organizational Adaptability Learn from crises Scrutinize all programs and “prune” as

needed (Purposeful abandonment) Know what NOT to change

Alliance Building What complements your own expertise? Do not stray from goals, mission and

vision in forming alliances31

Commitment to Action

“Nothing is impossible; the word itself says I'm possible'!” -Audrey Hepburn

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REMARKABLE

Commitment to

PURPOSE

Commitment to

ANALYSIS & FEEDBACK

Commitment to

ACTION

Leadership is the art of getting things done thru

inspiring other people.” Holly Duckworth, CAE, CMP

www.leadsolintl.com

CTRL+ALT+Delete:How to Reboot

your Association for Success

Releasing control in your association, Looking at alternate strategies & Deleting all that no longer serves your vision to become more efficient and

effective

Holly Duckworth, CAE, CMP

Available Early 2013

Thank you

Holly Duckworth, CAE, CMP Leadership Solutions Internationalwww.leadershipsolutionsintl.com

@hduckworth#ascape12