IT issues at times in class, must call AHEC

IT issues? Tech or training? Lecture

format because it’s too difficult to

rearrange and navigate in a wheelchair

Student interaction (public spaces, not

offices)

Brings lunch, but too far to eat at his

desk. Where does he eat?

Not used office hour rooms

History club

Distance barrier

2

6

3

7

4

8

1

5

JOURNEY MAPPING: CCD Group 1

Jamie wakes 3 hours before class

starts. Jamie takes the bus and light

rail to campus and studies on the way.

Arrives early for class.

Heads to WRiting Center in CNF.

Checks in, loads term paper, meets

with tutor, shares input she seeks.

Learns about Auraria library online.

Develops research list.

Walks from Colfax stop to Cherry

Creek. Picks up coffee from

Intermission Cafe.

Heads to library, grabs a smoothie,

locates sources and settles in for

individual work at 3:30, meets with

classmates to further develop class

project.

Jamie engages with instructor and

classmates in active learning. Wireless

available, but technology issues. Jamie

knows she’ll need to come prepared to

interact. Furniture needs to be flexible.

Leaves study group early to catch light

rail and bus and head home. Changes

and heads to work.

One hour for lunch before meeting

with faculty at 1:00. Brings lunch to

save money. Faculty meet in adjunct

space in center in CHR. Professor

recommends writing center.

Works 6-10. Heads home, takes

shower, goes to bed.

2

6

3

7

4

8

1

5

JOURNEY MAPPING: CCD Group 2