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1 Idea Insights from GNPS
Conflict Management
Episode 15-30
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2 Idea Insights from GNPS
Theory of Conflict Management
• Theory is based on two variables• Degree of cooperation (others)• Degree of assertiveness (self)
• Leaders should understand primary response• Adapt conflict management style• Understand others’ conflict responses
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3 Idea Insights from GNPS
Accommodating
• Characterized by high cooperation & low assertiveness• High concern for others• Low concern for self
• Use when:• Important to preserve relationship• Other person has power/influence• Your needs are lesser than others
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4 Idea Insights from GNPS
Avoiding
• Also called withdrawing
• Characterized by low assertiveness, low cooperation
• Valid conflict resolution technique when not directly involved
• Allows knowledgeable team members to solve technical issues
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5 Idea Insights from GNPS
Competing
• Characterized by high degree of concern for oneself• Viewed as assertive or aggressive• Perceived as having little concern for others
• Sometimes called direct or forcing
• Use when….• You know you are right!• Enforce rules and policies• Emergency situations
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6 Idea Insights from GNPS
Compromising
• Intermediate concern for others / self• Meeting in the middle
• Often considered a “lose-lose” situation• Difficult to gain team buy-in
• Use compromising when• There is a stalemate• Move to another style of conflict management• Socially expected method
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7 Idea Insights from GNPS
Collaborating
• Also known as problem-solving• Characterized by high degree of assertiveness• High degree of cooperation / concern for others
• Used for problems with future significance• Investigate opinions, data, and information• Builds support and team buy-in
• Drawback: takes time to find solution
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8 Idea Insights from GNPS
For More Information
• See the full post at the Idea Incubator Blog• www.globalnpsolutions.com/idea-incubator/• Free registration
• Contact me!• 1-281-280-8717• [email protected]• 2323 Clear Lake City Blvd., #180-177 Houston, TX 77062
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