2015Set resolutions. Embrace trends.

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2015 is on the horizon.

There are plans to be made and goals to be set.

Are you, personally, ready for it?

How about your business?

5 New Year’s Resolutions to Grow Your Business

• Every day for 365 days a year, ask for a referral and offer or give a referral.

• Building collaborative relationships never goes out of style. Whose business could use support? Who shares your same customer?

• Whose product or service do you currently use? Offer to write them a testimonial for their business.

• Whose product or service do you currently use? Offer to write them a testimonial for their business.

• Show gratitude to the customers you currently have. Building customer loyalty is a solid business practice.

Full article from author and marketing strategist, LoraLee Harmon, found here.

5 Business Resolutions CEOs MUST Keep In 2015

• Tie your initiatives to business outcomes.

• Make 2015 the year of design.

• Get ahead of the curve — consider voice technology.

• Learn from the “Uber explosion”

• Master the new business KPI: Speed

Full article from Bluewolf CEO, Eric Berridge, found here.

5 Leadership Resolutions for 2015

• I will work to notice when I feel anxious.

• I will carve out some “reflection” time in my week.

• I will try to be present when I speak to my staff.

• I will work to micromanage less.

• In difficult situations, I will try to ask myself “what is my role here?”

Full article from Resilient Leadership found here.

In 2015:

Remember it’s not all about you.

It’s about the customer too…

Consumer Trends 2015

• Get smart -- The world of synced devices will become mainstream.• 22% of all US consumers have purchased a wearable device.

• My wallet, my way – Consumers are setting expectations for convenience and immediacy, blurring the lines between online and brick-and-mortar retail.• Instant gratification culture is spreading.

• Fight for your rights – Consumers are demanding fairness from companies as consumers become more aware of their rights.

• Gender Agenda – Consumers are rejecting stereotypes and embracing freedom.

More from this awesomely detailed report from Mintel found here.

15 Ways To Rock Customer Experience in 2015

• Create or revise your customer experience mission statement.

• Deputize someone in each department as the customer advocate.

• Include customer tasks in YOUR to-do list every day or week.

• Develop a way to for your C-level executives to hear the most telling examples of what experience is like for your customers.

• Invite a customer into your board meetings.

For all 15 rock solid suggestions from customer experience leader @jeanniecw, click here.

Forrester’s Top Trends For Customer Service In 2015

Keep your eye on these and you may succeed…

• Customers Embrace Emerging Channels To Reduce Friction.

• Companies Will Explore Proactive Engagement.

• Insights From Connected Devices Will Trigger Preemptive Service.

• Knowledge Will Evolve From Dialog To Cognitive Engagement.

• Predictive Analytics Will Power Offers, Decisions, And Connections.

• The Customer Service Technology Ecosystem Will Consolidate.

Full trend details from customer service strategy expert Kate Leggett found here.

With all the end-of-the-year deadline mania and holiday

madness, it may feel like 2015 is still off in a distance. But, it’s just around the corner. Properly

prepare yourself and it can be the best year - for you and your

business - yet.

For more information about Language I/O and how we can help you succeed in 2015…

Language I/OSupport your global customers anywhere, in their native language.

• Oracle Gold Partner

• Salesforce AppExchange Program Partner

• Providing multilingual support capabilities for worldwide companies of any industry

• Translation automation with a simple click of a button

Creators of LinguistNow – a product suite enabling companies to automate the translation process of support emails, self help articles, and chat.

Language I/O ●www.languageio.com ● (781) 990-1282 ●@LanguageIO