1. Demo: Collaborate, Consolidate and Manage Social
Marketing
2. Peter Cutts, Business Solutions Consultant- Touchstone CRM -
CRM Strategy - Microsoft Partner Excellence Awarded - Marketplace
solutions guru! 3. Extending the Reach of Traditional CRM Marketing
CRM CRM Contacts Profiles History Preferences Interaction s eMail
Events Phone Calls eMails Web Forms Classic Channels Email Phone
Calls Hard Copy 4. eMail Events 5. Extending the Reach of
Traditional CRM Marketing CRM CRM Contacts Profiles History
Preferences Interaction s Social Events eMail events Phone Calls
eMails Web Forms Awareness & Sentiment Classic Channels Email
Phone Calls Hard Copy 6. Extended Social Media Channels 7. Demo
Microsoft Dynamics CRM Tablet Desktop Phone Cloud On-Premises 8.
Social Discovery 9. Making Sense of the Noise Marketing CRM CRM
Contacts Profiles History Preferences Interaction s Social Events
eMail events Phone Calls eMails Web Forms Awareness & Sentiment
10. Marketing CRM CRM Contacts Profiles History Preferences
Interaction s Social Events Awareness & Sentiment Making Sense
of the Noise 11. Solicited (and Unsolicited) Sentiment Tracking 12.
Internal Social Collaboration Simplified business insight and
collaboration capabilities Micro-blogging to post statuses,
questions, answers and comments Consumerised user experience
similar to Twitter and Facebook View timelines of important
statuses on walls Follow people and records that are relevant to
you threads online MESSAGING
