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The 7 Habitsof Highly Effective Training Organisations
THE 7HABITS
THE 7HABITS
Process Driven
THE 7HABITS
Automation
Process Driven
THE 7HABITS
Automation
Insight
Process Driven
THE 7HABITS
Automation
Innovation
Insight
Process Driven
THE 7HABITS
Automation
Communication Innovation
Insight
Process Driven
THE 7HABITS
Automation
Communication
Customer
Experience
Innovation
Insight
Process Driven
THE 7HABITS
Automation
Communication
Continuous
Improvement
Customer
Experience
Innovation
Insight
Process Driven
Successful training organisations begin with the end in mind.
They map their key processes.
Website
enquiry
received
Enquiry
response
email sent
Information
logged on
CRM
Call made to
client
Note made
to call back
next week
Call back
made
Final quote
for course
given
Contact
client with
suggested
dates
Schedule
course
Get names of
delegates
Booking
confirmation
sent
Raise
invoice
Send pre-
course
materials
Course
reminder sentPayment
reminder
Receive
register
back from
trainer
Collate
evaluation
results
Follow up
Search trainer
availability
Print register
for trainer
And identify areas where efficiencies can be made.
Process Driven
Website
enquiry
received
Enquiry
response
email sent
Information
logged on
CRM
Call made
to client
Note made
to call back
next week
Call back
made
Final quote
for course
given
Contact
client with
suggested
dates
Schedule
course
Get names of
delegates
Booking
confirmatio
n sent
Raise
invoice
Send pre-
course
materials
Course
reminder sent
Payment
reminder
Receive
register
back from
trainer
Collate
evaluation
results
Follow up
Search
trainer
availability
register for
trainer
Successful training organisations automate the boring stuff.
Calculate the potential time and financial savings of automating key manual processes.
1616
12
34 34
4
34 16
Total ROI over three years
£142,428
Potential Hours Gained14,242 Hours
Potential ROI (£)
4,316
4,747
5,179
£43,160
£47,476
£51,792
YEAR 1 YEAR 2 YEAR 3 YEAR 1 YEAR 2 YEAR 3
Successful training organisations have a complete business overview.
A fully customisable dashboard will display all of your key information
Successful training organisations constantly innovate.
✔✘
Successful training organisations have embedded communication processes in place.
By using communication technology, companies can raise the productivity of workers by up to 25 percent.
McKinsey & Company High Tech
Successful training organisations put customer experience at the heart of their business.
Successful businesses understand that they are in the customer-experience business, and they understand that how a company delivers for customers is beginning to be as important as what it delivers.
Executive Briefing McKinsey, Quarterly August 2016
Successful training organisations continuously improve their operations.
Automation
Communication
Customer
Experience
Innovation
Insight
Process Driven
Automation
Communication
Customer
Experience
Innovation
Insight
Process Driven
Continuous improvement
Continuous improvement
