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© CGI Group Inc. CONFIDENTIAL

Revenue management in 2025 – a look into the future….. Phil Skinner CGI6th October 2015

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CGI is the fifth largest independent information technology and business process services firm in the world

10,000 clients across the globe

68,000 members, 85% shareholders

$10B annualized revenue

System integration, IT and business process

outsourcing

High-end business and IT consulting

400 offices, 40 countries around

the world

100+ mission-critical IP-based solutions

Q4 F2013 results, ending Sept 30, 2013. All dollar amounts are in Canadian dollars.

350 Collections implementations, 10%

-20% cost savings

What’s going on in the world in 2025 ?

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Mars One plans to land its first mannedmission to Mars

Custom-made 3D printed human organs will be feasible.

Teleportation is tested.

http://www.sportsfreak.co.nz/wp-content/uploads/2014/12/crystal_ball.jpg

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=&url=http://tempsreel.nouvelobs.com/sciences/20140602.OBS9105/pourra-t-on-bientot-se-teleporter.html&ei=u7vIVfeNH8jwUunBj4AB&bvm=bv.99804247,d.d24&psig=AFQjCNGRVXtsYm-bWKFoBfzcNipfqpIjQQ&ust=1439305019900094

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What’s going on in Finance in 2025 ?

Customer engagement is king - customer contact is king. No more branches - all banks virtual (like airlines) or Lots more branches – but doing different things.

Technology - Big data means we make better decisions – or at least more informed ones.

Risk and Regulation – how do I get this right without spending all my time and money on it ....

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCKbwt5DWxscCFYEuFAodN08GXg&url=http://apuregeneration.com/blog/wearing-the-crown/4150&ei=xqbdVab1LIHdULeemfAF&psig=AFQjCNG5UzauzvWMFDHB53s8ZMtdQyvIRw&ust=1440675892448821

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What’s happening in Revenue management in 2025 ?

1. Customer experience – customers retention.

New communication channels become the norm – the phone and

the letter become history

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCMGFlPjHxscCFYGzFAodKsQBow&url=http://www.pbsmartessentials.com/customer-satisfaction/when-the-customer-experience-breaks-bad/&ei=5ZfdVYH_K4HnUqqIh5gK&psig=AFQjCNGEx7fCUCrOAJdrhpPaANNqnhp2qA&ust=1440672054804149

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2. Always up to date software as a service is the only model – no one builds their own car. The gap between service and BPO narrows

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCMjxjI3MxscCFQS6FAodKTQKWQ&url=http://rockitcloud.net/software-as-a-service/&ei=Q5zdVYjEF4T0UqnoqMgF&psig=AFQjCNFbJHwZrpav3WXnaGknituye0yQkw&ust=1440673167051678

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCLGFkNLMxscCFcw_FAod008JbA&url=http://jalopnik.com/5687360/a-home-built-eight-wheeled-sports-car-thatll-make-you-cry&ei=1JzdVbHLCMz_UNOfpeAG&psig=AFQjCNELJjS78tsjukSBi_CmCgWtZfySfQ&ust=1440673247103970

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3. We need to work smarter if we are going to succeed..

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCPHtjd3OxscCFYGWFAodzecIyw&url=http://onboardly.com/customer-acquisition/deconstructing-the-perfect-customer-acquisition-strategy/&ei=BJ_dVfHbAoGtUs3Po9gM&psig=AFQjCNHqkiBSF6Ko02wSpR428SqE87DjqQ&ust=1440673831975377

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So what do we learn

That we must prepare our organisations to :

• Remain customer focused – the right tools and comms

• Make our technology work for us – not the other way around

• Value and make use of the data at our finger tips

The future starts today....

"I never worry about the future. It comes soon enough." Albert Einstein

"Effective managers live in the present -- but concentrate on the future." James L. Hayes

http://www.wow4u.com/famousquoteseinstein/index.html

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Many thanks - Phil Skinner [email protected]

http://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCLfsj9_gxscCFQo8FAodObsMeA&url=http://www.singlegirlsurvival.com/single-girl-survival/fin/&ei=6LHdVbfYBor4ULn2ssAH&psig=AFQjCNGdyG8uBeSeLg35zOM1xq0KMsznfQ&ust=1440678728803033

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9 cgi phil skinner collections