The Talent Agenda Lagos Business School

and Accenture

Copyright © 2013 Accenture All rights reserved. 2

Learning is an obvious competitive advantage especially for

organizations that see continuous transformation and innovation as

key differentiators in the marketplace

How do organizations get up to speed quickly without needing to invest

huge amount in structures, content and deployment strategies?

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Investments in a learning function?

CEOs expect their Learning Function

to be aligned with strategic priorities

and deliver operational efficiency

Source: The High-Performing Workforce Study, Accenture

Learning must refocus on providing

learning resources in the course of

business and on supporting behaviour

changes in the real work situation

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Companies have embarked on organisation-wide learning and realized significant increases in workforce productivity and business impact

• Accelerated time to proficiency by up to 60% – returning 35,000 workdays to the company

• Sales certification program resulted in sales funnel increase of 13% and improved close rate of 6%

• “Fast Track” learning program to drive IP telephony sales resulted in increased sales of 35% in six months

for those that completed the program

• The client delivers 8% more training per employee with a 16% reduction in learning investment

• 102% increase in sales conversions, 220% increase in total value of rental contracts, 16 point increase in

customer satisfaction

• Consumer Advisors required less than 5 days to reach proficiency, as opposed to 1.5 months it would

have take using traditional classroom and on-the-job training

• Account Professionals were ready to sell new services in less than 3 weeks, versus 12 weeks prior to

the eLearning program

• A vendor rationalization program has reduced the number of learning services vendors from 3,000 to

less than 60, resulting in streamlined processes and reduced costs

• Reengineered compliance learning lowered training times by 50-60%, while increasing retention

• Improved workforce productivity by 11%

• 33% reduction in time to proficiency for new hires while reducing classroom time 13%

• Telstra Learning Academy contributed to a more than 40% increase in workforce productivity

• 20% increase in field workforce productivity of communications technicians

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But the cost have been significant for some organizations and individuals…

What organizations need is a proven, cost-

effective learning solutions for a more versatile

workforce and a more agile organization

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• provides Accenture-owned off-the-shelf learning content that can be implemented rapidly and cost-

effectively

• provides an integrated end-to-end solution – from competency model to certification

• is a standardized “plug and play” product that can still be tailored as needed

• is competency-based and outcome-driven, tying curricula to skill gaps

• content is delivered online only via blended delivery techniques and supported by a robust

infrastructure; Instructor-led sessions can be added on demand at a premium

• is developed by leading academics and

industry specialists, continuously refreshed and supports

various industry-leading certifications

• is hosted on our 24x7 globally accessible

Learning Management System (LMS)

• pricing is based on a license and subscription model

• is available in English, but subsets of courses

have been translated into Spanish, Chinese and other languages

The Accenture Academy…

www.AccentureAcademy.com

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…ensures outcome-driven, innovative, blended delivery techniques…

Accenture Academy is supported by tested applications and robust technical infrastructure

Curriculum Builder

To build their individual

curriculum learners

select their job role and

conduct a self-

assessment of their

proficiency levels. The

Academy then assigns

courses.

Reporting Tools & Dashboards

Accenture Academy

contains an extensive

reporting functionality

to easily monitor

usage, test scores and

course evaluations to

identify areas for

development.

Certifications

Multiple industry

leading certifications

are supported by

Accenture Academy. It

is also possible to

integrate a customized,

client-specific

certification.

Hundreds of Online Courses

The Supply Chain content

alone includes ~600

online courses that are

constantly extended.

Academy online courses

are engaging, interactive,

rich in exercises, case

studies and simulations.

Live Webinars

Live classroom and live

online webinars with

industry specialists that

are recorded and

integrated into the

Accenture Academy for

future access.

Knowledge Base

A digital library that

contains a wealth of

assets and reference

material such as

articles, white papers,

and research that the

learners can access at

the point of need.

Social Media

The Academy includes

client specific wiki and

blog options which are

typically maintained by

subject matter experts.

Client administrators can

also maintain unique

glossaries and other

information pages.

Marketing Tools

Accenture Academy

offers a library of ready-

to-use and customizable

Academy marketing tools

and assets as well as

consultancy services to

drive awareness & usage.

Competency Models

Accenture Academy is

built around

comprehensive leading

practice competency

models that can be

leveraged or

customized as needed.

Copyright © 2013 Accenture All rights reserved. 8

• Employees know that their professional growth depends on acquiring more

diverse skills; the problem is that in many cases their employers aren’t making

that happen

• Executives and employees alike are saying, “There must be a better way to

acquire relevant skills.” … With Accenture Academy, there is.

…to meet the need for workforce versatility…

According to the 2012 Accenture Skills Gap Study,

which surveyed more than 1,000 employed and

unemployed US workers, although 55 percent of

employees say they feel pressure to acquire additional

skills, less than a quarter report they’re getting the

support they need from their organizations

Only 21 percent of respondents

reported developing new skills

in the past five years through

formal training programs

offered by their companies.

Copyright © 2013 Accenture All rights reserved. 9

…and deliver measurable results.

Enhancing training and skills development

– Creating consistent skills in a global workforce

– Up-skilling in developing countries

– Achieving sustainability certification

– Increasing speed to competency

Improving workforce performance

– Improving supply chain maturity

– Driving more efficient operations

– Boosting productivity

Improving customer and supplier relations

– Improving customer loyalty

– Enhancing sales skills

– Developing suppliers’ capabilities.

Attracting, developing and retaining top talent

– Boosting employee morale and retention.

– Building technical competencies

– Equipping the workforce for growth