Accountability  ≠  Responsibility  

Execu4ve  Summary  Role  Accountability  is  good.  Personal  Responsibility  is  great.    Accountability  is  about  managing  roles.  Personal  Responsibility  is  about  leading  change.    When  you  focus  on  Accountability  >  Responsibility  you  get  unhappy  people  and  low  performance.    When  Responsibility  >  Accountability  you  get  happy  people  and  amazing  performance.    

Accountability      

Responsibility          

Role  

 Personal  

Accountability    is    

Ver6cal  How  we  managed    before  complexity  

 …and  s7ll  the    

dominant  mental  model  

How  anything  REAL  gets  done  in  a  complex  world    

And  the  mental  models  are  young  

Responsibility  is  Horizontal  

Tradi4onal  Accountability  Mindset  

Results  you  care  about  most  

Results  they  care  about  most  

Shared  Responsibility  Mindset  

Results  you    care  about  Most  

Results  they  care    about  Most  

Credible  Threat    

Credible  Trust    &  Commitment  

Them  Us  

Scarcity  

Expansive  

Extrinsic  

Intrinsic  

Determinis4c,    Linear  

Adap4ve,  Empirical  

When  Accountability  >  Responsibility  

Unhappy  People  Low  

Performance  

When  Responsibility  >  Accountability  

Happy  People  Amazing  

Performance  

Think  about  it  As  a  leader…    Am  I  driving  accountability  into  the  organiza4on  in  a  way  that  increases  fear  and  thus  drives  personal  responsibility  out?    Am  I  clear  on  the  dis4nc4on  between  being  held  to  account  and  feeling  an  internal  sense  of  ownership?    How  can  I  prac4ce  Responsibility  >  Accountability?  

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