aeromarkOptimaticsTM

SERVICE REQUESTTroubleshooting • Warranty Check • PaymentsContract SLA’s • Job Raised • Call OverflowPlanned • Reactive • Complete Managed Service

PLANNING & SCHEDULINGResource Skills • Parts • Location • ETA • SLA’s • Holiday

Automated Dynamic Scheduling

WORKFLOWSMessage Sent to Device • Job Recieved • Job Accepted Job Added to Route • Resource Live Status Dedicated Workflows • Safety Checks

TRACKINGAutomatic Departure & Arrival Times • Real-time Updates

Full Visbility • Verification of PDA DataFleet Maintenance Intervals

COMPLETE TASKComplete Fix or Order Parts • Reschedule Job Customer Siganture • Photo Evidence • Close Job

CLOSE SERVICE REQUESTFull Audit of Job • Raise Invoice • Real-time & Hostorical

Reports • Analyse Performance • Improve Service

BENEFITS OF AGILE, SINGLE PLATFORM SERVICE MANAGEMENT SOLUTIONS

THE PATH TO EFFICIENT CUSTOMER SERVICE DELIVERY

... this seamless, paperless solution

is essentialKier Group

2

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35.5% reduction in average job milesCentral Auto Supplies

“ “

12:1 ROI through faster customer �xesNorthgate Managed Services

“ “

...massive e�ciency improvements

Ferroli

“ “

“ “

25,000litres of fuel saved per monthWorcester Bosch

“ “

INCREASED PRODUCTIVITY • IMPROVED CUSTOMER SERVICE • LIVE REAL-TIME DATA

EFFICIENT, OPTIMISED SCHEDULING • REDUCE PAPERWORK • INCREASED SECURITY

SAVE FUEL, REDUCE WASTED MILEAGE • IMPROVE RESPONSE RATES • COMPLETE VISIBILITY

IMPROVE CUSTOMER RETENTION • INCREASE FIRST TIME FIX RATE • LOW COST OF OWNERSHIP

EFFECTIVE COMMUNICATION • END TO END AUDIT FROM INITIAL CALL TO INVOICE

FULL INTEGRATION WITH EXISTING SYSTEMS

‘Can I help?’

24/7we’re here when

you need us most

Simple troubleshooting can significantly reduce call outs and increase service levels

FIRST TIME FIXGet the right resource

with the right skills, the right parts onboard, in

the right area to the job at the best time

11% of profits reinvested each year in research and development

Productivity increased within the first six months by more than 33%

Average Time on Site per Job 2.36

2.05

1.34

1.03

0.31

0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11

Average No. Completed Jobs (PDA)4.31

3.45

2.53

1.72

0.85

0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11

Average No. Completed Jobs (Vehicle)4.36

3.49

2.62

1.74

0.87

0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11

Running Costs per Job 34

27

20

14

7

0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11

extra jobs per engineer per day

Lantec

£10,080 average fuel saving per engineer per annum

www.aeromark.co.uk