Dysfunctions Opportunities of a to improve a team

Based on “The Five Dysfunctions of a Team” by Patrick Lencioni

Real Madrid - Barcelona

Real Madrid - Barcelona

Real Madrid - Barcelona

The pillars of a successful team

How it can be

Trust Absence of trust -> Invulnerability

´ Trust is the confidence among team members that their peers’ intentions are good.

´ There’s no reason to be protective or careful around the group.

´ How to get it´ Team members have to make themselves vulnerable to one another and be

confident that their respective vulnerabilities won’t be used against them.´ Weaknesses. Skill deficiencies. Interpersonal shortcomings. Mistakes. Requests for help (or

assist each other).

´ Output´ With trust, a team makes conflict possible. Members don’t hesitate to engage in

passionate and emotional debate, knowing that they won’t be punished.

Conflict Fear of conflict -> Artificial harmony

´ People engaged in productive conflict know that the only purpose is to produce the best possible solution in the shortest period of time.

´ Healthy conflict is a time saver.

´ How to get it´ Team members should openly express their opinions. Without trust, they won’t do

it and they will guard comments.´ Solutions tend to be worse.

´ Output´ By engaging productive conflict and tapping into team members’ perspectives

and opinions, a team can confidently commit and buy in to a decision

Commitment Lack of commitment -> Ambiguity

´ There’s no ambiguity in the plan to follow.

´ How to get it´ The team has to make clear and timely decisions forward with complete buy-in

from every member of the team.´ Even those who voted against the decision (whose opinions have been heard and

considered).

´ Output´ Because team members’ are committed to a plan and have a clear sense of

what’s expected, they can call each other on their behaviours and actions.

AccountabilityAvoidance of Accountability -> Low standards

´ It refers to the willingness of team members to call their peers on performance or behaviours that might hurt the team.

´ Output´ It maintain high standards because there’s nothing like the fear of letting down

our teammates.

´ It motivates people to improve their performance.

´ What if it doesn’t happen…´ If teammates are not being held accountable for their contributions, they will be

more likely to turn their attention to their own needs.

´ They shift their attentions to personal areas rather than collective results

Results Inattention to Results -> Status and Ego

´ Being all team members accountable for the same goal will make it happen.

´ In the other case, team members put their individual needs (such as ego, career development, or recognition) above the collective goals of the team.