Alice Jones - Department of Defence

Base Services Contract PresentationService Delivery through Base Services Contracts

Alice JonesFirst Assistant Secretary – Service Delivery

Estate and Infrastructure Group

Service Delivery through Base Services Contracts

Presentation Topics

• Base Services Contract model explained

• Role of Industry in One Defence

• Introduction of Contractor Integration Model


Base Services Retendering Objectives

• Contract Reform Objectives

– Sustainable and affordable Contracts

– Reduce overall number of Contracts

• Procurement Approach

– Two stage procurement

– Consultation with Defence Groups

Contract Reform Guiding Principles

– Leveraging Volume

– Standardisation

– Innovation

– Outcome Based Contracts

– Maintaining Competitive Tension

– Sustainability

– Total Asset Management


Service Package Groupings



PowerPoint Section Heading

Guiding Principles – Status Assessment

Service Delivery through Base Services ContractsA

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Standardisation

Standardisation

Outcome-based

Contracts

Outcome-based

Contracts

Innovation

Innovation

Competitive

Tension

Competitive

Tension

Sustainability

Sustainability

Total Asset

Management

Total Asset

Management

Goal

Actual


Industry Role in ‘One Defence’

• The EMOS Contractor is required to take Lead responsibility for the

integration and coordination of all Base Services activities and MSPs

• Responsible for Whole of Estate Appraisal

• All Base Service Contractors are required to undertake all

management responsibilities necessary to ensure sustainable delivery

and effective performance of their contracted service package

• All Base Service Contractors are required to actively cooperate with

other Service Package Contractors on the Base to ensure the

seamless delivery of services to Defence Partners

• Sign and operate in accordance with the Cooperation Deed

MIC – Defence Expectations and Contractor Obligations


• Supporting Defence Capability

• Defence Culture and Values

• Supporting Defence’s Reputation

• Supporting Defence Base Management

• Collaborative Relationships and Mutual Obligations

• Business Continuity

• Continuous Improvement and Service Optimisation (Business Improvement Plan)

• Supporting Value for Money Outcomes

• Supporting Defence Security

• SAFEBASE Compliance

• Supporting Environment and Heritage Obligations

Management, Integration and Coordination (MIC) Description & Deliverable – Contents


MIC – Defence Expectations and Contractor Obligations

• Supporting Defence Emergency Management

• Security Incidents

• Contingency Plans, Exercises and Training

• Estate Appraisal

• Supporting Delivery of Defence Projects

• Supporting Defence WHS Management Obligations

• Supporting Defence Information Management

• Supporting Defence Personnel Training

• Staff Management

• Subcontractor Management

• SME Management


• Complaint Management, Resolution and Escalation under the Contract

• Assurance

• GFF/GFM/GFE

• Contract Change Proposals

• Performance Management

• Meeting Attendance

• Logistic Support

• Period of Operational Standby

• Supporting Defence Operational Outcomes

• Field Training Areas and Indigenous Land Use Agreements



Customer Expectation Management

Contractor Internal Organisational Alignment

Early Notification and Involvement

Relationships

Integration & Coordination Requirements


Thank you
