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Half day interactive workshop in Toronto on cultural differences between countries.
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An international perspective on culture
by Toronto Training and HR
March 2011
Page 2
Contents3-4 Introduction to Toronto Training
and HR5-7 Definitions8-12 Understanding cultural differences13-14Drill A15-17Characteristics of cultures18-21Impacts on culture for joint
ventures22-23Drill B24-25Four major cultures26-27Three major drivers28-33Hidden individual needs34-35Drill C36-47An example-Netflix48-49Drill D50-51Conclusion and questions
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Introduction
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Introduction to Toronto Training and HR
• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden
• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR
are:- Training course design- Training course delivery- Reducing costs- Saving time- Improving employee engagement &
morale- Services for job seekers
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Definitions
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Definitions 1 of 2
Tylor’s definition
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Definitions 2 of 2
What is culture?Culture is…Forces shaping individual cultureDangers around culture
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Understanding cultural differences
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Understanding cultural differences 1 of 4
Eating habitsReligionFamily and genderCommunication and body languageDress codeTrafficTime
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Understanding cultural differences 2 of 4
Building cultural awarenessHost country’s cultureCultural shockThe adaptation stages
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Understanding cultural differences 3 of 4
STAGE SITUATION APPROACH REACTION
Honeymoon
First exciting contact
with new culture
Observe
Excitement;
Curiosity;Slight
concern
Initial confrontati
on
First intensive feeling
with new culture
Solve problems in familiar
ways
Confusion;Mystified
about;Others
behaviour
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Understanding cultural differences 4 of 4
STAGE SITUATION APPROACH REACTION
Adjustment crisis
Problems intensify
Experimentation with new behaviours
Frustration;Anger;
Confusion about
Recovery
Sense of belonging to culture emerges
New strategies
to help one function
effectively
New culture is understandabl
eEnjoying
many aspect of it
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Drill A
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Drill A
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Characteristics of cultures
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Characteristics of cultures 1 of 2
ALL CULTURES HAVE AT LEAST FIVE CHARACTERISTICS IN COMMON:Culture is learnedCulture is based on symbolsCulture is sharedCulture is patterned or integratedCulture is usually adaptive
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Characteristics of cultures 2 of 2
Cultures are learned and the product of symbols, especially languageThey comprise groups from 40-50 to millions that share common languages and customsIn more complex societies, subcultures may develop, like the AmishThey are generally integrated and adaptiveExceptions occur when resources become exhausted or they are forced into rapid changes
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Impacts on culture for joint ventures
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Impacts on culture for joint ventures 1 of 3
Power distanceIndividualism/collectivismUncertainty avoidanceLong term orientationCultural intelligenceLinguistic intelligenceSpatial intelligenceInterpersonal intelligence
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Impacts on culture for joint ventures 2 of 3
Joint venture successIndividual success Organizational success
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Impacts on culture for joint ventures 3 of 3
Application: Joint
Venture
Hofstede’s 5
Dimensions
Improving Cultural
Intelligence
Cultural Intelligence
Cultural Diversity
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Drill B
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Drill B
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Four major cultures
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Four major cultures
Command and controlCompetitiveCollaborativeInnovative
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Three major drivers
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Three major drivers
Hidden individual needsLived valuesAgreements-tacit, conscious
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Hidden individual needs
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Hidden individual needs-canaries
Need to feel safeLook for concernsSelf preservation focusFlight or fightAddress their needs and everyone is better offCulture of paranoia
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Hidden individual needs-penguins
Safety is in the rulesObedience is to be praisedRespect authorityCreativity is suspectRevert to Canaries if scaredCulture of stability
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Hidden individual needs-eagles
Love controlWant to WINCreatively get their own wayInsist on obedienceNeed to be recognizedCulture of competition
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Hidden individual needs-barn swallows
Love teamsWork for the groupLearning is keyDiversity is a way of lifeEmotions are importantCulture of collaboration
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Hidden individual needs-swans
Creativity and self-expression are keySelf-directedLove to achieve goals and make you happy - their wayPersonal satisfaction over status and stuffCulture of innovation
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Drill C
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Drill C
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Example-Netflix
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Example-Netflix 1 of 11
ASPECTS OF THE NETFLIX CULTUREValues are what we ValueHigh PerformanceFreedom and ResponsibilityContext, not ControlHighly Aligned, Loosely CoupledPay Top of MarketPromotions and Development
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JudgmentYou make wise decisions (people, technical, business, and creative) despite ambiguity
You identify root causes, and get beyond treating symptoms
You think strategically, and can articulate what you are, and are not, trying to do
You smartly separate what must be done well now, and what can be improved later
InnovationYou re-conceptualize issues to discover practical solutions to hard problems
You challenge prevailing assumptions when warranted, and suggest better approaches
You create new ideas that prove useful
You keep us nimble by minimizing complexity and finding time to simplify
ImpactYou accomplish amazing amounts of important work
You demonstrate consistently strong performance so colleagues can rely upon you
You focus on great results rather than on process
You exhibit bias-to-action, and avoid analysis-paralysis
CuriosityYou learn rapidly and eagerly
You seek to understand our strategy, market, subscribers, and suppliers
You are broadly knowledgeable about business, technology and entertainment
You contribute effectively outside of your specialty
CommunicationYou listen well, instead of reacting fast, so you can better understand
You are concise and articulate in speech and writing
You treat people with respect independent of their status or disagreement with you
You maintain calm poise in stressful situations
CourageYou say what you think even if it is controversial
You make tough decisions without excessive agonizing
You take smart risks
You question actions inconsistent with our values
HonestyYou are known for candor and directness
You are non-political when you disagree with others
You only say things about fellow employees you will say to their face
You are quick to admit mistakes
SelflessnessYou seek what is best for Netflix, rather than best for yourself or your group
You are ego-less when searching for the best ideas
You make time to help colleagues
You share information openly and proactively
PassionYou inspire others with your thirst for excellence
You care intensely about Netflix' success
You celebrate wins
You are tenacious
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Example-Netflix 3 of 11VALUES ARE WHAT WE VALUEJudgementCommunicationImpactCuriosityInnovationCouragePassionHonestySelflessness
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Example-Netflix 4 of 11HIGH PERFORMANCE
Keeper testHonestyLoyaltyHard workersBrilliant jerksGreat workplace is stunning colleagues
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Example-Netflix 5 of 11FREEDOM AND RESPONSIBILITYRare responsible personCurtailing freedomImpact of growth and complexity growthTalent densityNecessary rulesGood v bad processesInhibiting chaosNeed for flexibility
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Example-Netflix 6 of 11CONTEXT NOT CONTROLExceptionsGood context
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Example-Netflix 7 of 11HIGHLY ALIGNED, LOOSELY COUPLEDThree models of corporate teamworkGoal is to be big and fast and flexible
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Example-Netflix 8 of 11PAY TOP OF MARKETThree testsTakes great judgementTitles are not very helpfulAnnual compensation reviewNo fixed budgetsCompensation not dependant on success of companyBad ideasWhen it is done right…
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Example-Netflix 9 of 11PAY TOP OF MARKETBad ideasVersus traditional modelEmployee successGood for each employee to understand their market value EfficiencyOptional options
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Example-Netflix 10 of 11PROMOTIONS AND DEVELOPMENTBaseball analogyNetflix does not have to be for lifeTwo necessary conditions for promotionTimingDevelopment
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Example-Netflix 11 of 11Why is culture important?What is our culture trying to support?
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Drill D
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Drill D
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Conclusion & Questions
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Conclusion
SummaryQuestions
