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Animal Friends Brand Transformation - Case Study
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www.bethehurricane.com | +44 (0) 20 8973 2175
FROM UNDERDOG TO MAJOR PET INSURER IN A MATTER OF MONTHS
CASE STUDY
ANIMAl FRIENDS wANTS TO bE FAMOUS.
Not because they crave the limelight but because the more insurance policies they sell the more money gets donated to help worthy animal causes all over the world.
Animal Friends is a socially responsible challenger brand in a market heavily dominated by profiteering fat cats. Here’s their rebrand story.
THE CHAllENGE
• Transform a charity based pet insurance company into a professional challenger brand with an ethical heart.
• Turn the convention of ‘insurance cynicism’ into something warm, friendly and desirable.
FROM THIS TO THIS
www.bethehurricane.com | +44 (0) 20 8973 2175
CASE STUDY
THE SOlUTION
• Crowdsource the views, opinions, stories and pet pictures from our existing customer base.
• Engage the management team and get every single employee involved in the brand transformation.
• Position Animal Friends as the “innocence” of the Pet Insurance market.
• Build the brand around the concept of ‘Feel Good’ insurance.
• Develop unique visual identity. • Rebuild the website and state of the art
quote engine. • Rebrand existing marketing collateral. • Run and manage successful PPC programme. • Developed social media strategy and execution
across Facebook, Twitter and YouTube.
www.bethehurricane.com | +44 (0) 20 8973 2175
CASE STUDY
THE RESUlTS
• Increased conversion rate by 5% across the web site.
• Increased web traffic by 40%. • Increased search engine listing across all
major terms. • Increased ranking to Number 3 on Google
for ‘pet Insurance’. • Developed an Equine & Horse Business spin
off that is already generating a huge number of policies every month.
“IT’S A RARE THING INDEED TO FIND AN AGENCY THAT bRINGS TRUlY ORIGINAl AND GAME CHANGING THINkING TO THE TAblE AND THEN CAN bACk IT UP wITH bRAND DRIvEN CREATIvE IDEAS THAT bRING EvERYTHING TO lIFE.”
CHRIS FAIRFAx, MARkETING DIRECTOR OF ANIMAl FRIENDS INSURANCE
wATCH THE MAkING OF vIDEO
http://www.youtube.com/watch?v=rWeE9hWPXvw
www.bethehurricane.com | +44 (0) 20 8973 2175
CASE STUDY
COllATERAl
www.bethehurricane.com | +44 (0) 20 8973 2175
CASE STUDY