Anindita chakraborty resume_march2016 - cross industry

Anindita ChakraborttyConsultantDeloitte Consulting LLPCalifornia, USAEmail: [email protected]: +1 267 334 1932 (US)

Summary of Experience and Qualifications In her 7.11 years sprint with Deloitte, Anindita has developed her expertise in various Training and Change Management, Tech Adoption, and Research & Analytics projects for large scale ERP implementations that included Salesforce, Workday HRMS and FSI, Oracle R12 (P2P, HRMS, Warehousing, Inventory Management & Shipping, Finance, Projects), Veeva CRM (Salesforce HCLS suite), SAP (SCM, Shipping & Inventory Management). She brings solid experience in the strategy, organizations, vendor management, and workforce management arenas to her engagements. Her expertise involves analyzing the client’s business needs and translating them into training design and implementation. She liaisons with the functional team members to create super user training deliverables and simulations in form of ILTs, WBTs & Game Based Trainings using UPK, uPerform, Articulate & Captivate. She has delivered a Research and Analytics project on Long-Term unemployment solution for the Obama government asides from working on a Learning Content benchmarking report for Bersin research. She has a degree in Business Administration (HR) and a minor in Marketing from ICFAI. Anindita has a valid company sponsored H1B VISA.

Deloitte Experience

Industry: Public Sector (Non-Profit) Service Area: Human CapitalService Line: Organization and Talent Onsite Global Program Training Lead; 4 months (Ongoing)The client, a non-profit Christian organization helping to release children around the world from poverty, is in the process of implementing Salesforce CRM for their system. The client in the process a multi-stage Cloud based implementation aimed at reducing cost and increase efficiency of operation across 28 countries. The Human Capital team is involved in delivering Change Management and training materials to enable the staff members across the globe with the new solution. Role: Anindita is the Global program Training and Change Management Lead on the project; and is in charge of implementing the Organizational change management and training across the client’s field office. Anindita is managing all client relationships from a training perspective and is the go-to person for all matters training related. Technical Environment: Oracle, UPK, PowerPoint

Industry: TMT (Telecom) Service Area: Human CapitalService Line: Organization and Talent Onsite Training Lead; 7 months

Page 2 of 8

The client, a multinational organization into video, voice and content collaboration and communication technology, is in the process of implementing Oracle ERP for their system. The client was in the process a multi-stage Oracle implementation aimed at normalizing their systems worldwide, migrating from current PeopleSoft platform. The human capital team was involved in developing training materials to train the users on their first two phases of deployment. Role: Anindita was the training lead on the project; and is in charge of the development of about 200 hours of learning materials including 34 courses. She managed a 4 member offshore team to meet the training requirements. Anindita is managing all client relationships from a training perspective and is the go-to person for all matters training related; Learning strategy, training development, and UPK. She is also supporting the rollout and implementation of the Saba LMS for the future training requirements.Technical Environment: Oracle, UPK, PowerPoint

Industry: State/Health Care and Life Sciences Service Area: Human CapitalService Line: Organization Transformation & TalentChange Communication, Health Insurance Exchange (HIX) trainingThe client is a Health Benefit Exchange provider which allows easy comparison of available insurance plan options based on participating providers, price, benefits and services.Role: This role involved teaming with client and project team resources to build out the change communication strategy focusing on system upgrades with every release identifying the bugs and defects along with the issue resolution. I had to liaison and negotiate among various project stakeholders such as Production Support team, Testing team, etc. to get the necessary data. This required extensive Off-shore-Onshore collaboration, learning the HIX system, Testing as well as onboarding and training new resources. Technical Environment: TFS, MS Visual Studio, MS PowerPoint, MS Word

Industry: TMT Service Area: Human CapitalService Line: Organization Transformation & Talent Training Development, Oracle R12 ImplementationThe client, a Media firm, is in the process of streamlining their multi-channel marketing network to the overall goal of standardization.Role: Worked as a part of the Implementation team focusing on a smooth transition from the current platform of Microsoft Access to Veeva CRM across all US, Europe & Global Locations. The training was developed in iPads and taking into account the Agile Sprint methodology. Developed the super user training strategy for the Sales rep Managers and advised the client on choosing the appropriate content authoring tool for the e-learning delivery.Technical Environment: Agile Methodology, Veeva CRM, MS PowerPoint, MS Excel

Industry: LSHC Service Area: Human CapitalService Line: Organization Transformation & Talent Change Strategy Management, Veeva CRM Implementation

Copyright © 2007 Deloitte Development LLC. All rights reserved. (r.v.. 9.1)

Page 3 of 8

The client, a Life Sciences/Biotechnology firm, is in the process of aligning their multi-channel marketing network to the overall goal of standardization.Role: Worked as a part of the Implementation team focusing on a smooth transition from the current platform of Microsoft Access to Veeva CRM across all US, Europe & Global Locations. The training would be developed in iPads and taking into account the Agile Sprint methodology, currently advising the US lead on choosing the appropriate content authoring tool for the e-learning section.Technical Environment: Agile Methodology, Veeva CRM, MS PowerPoint, MS Excel

Industry: Federal Service Area: Human CapitalService Line: Organization Transformation & TalentResearch & AnalyticsIn the recent time, the US economy has witnessed a steep rise in the number of long-term unemployed after recovery from recession. This has been primarily because of the biases organizations have against long-term unemployed people. In January 2014, more than 300 companies took the Best Practices for Recruiting and Hiring the Long-Term Unemployed Pledge and agreed to reassess their hiring practices at President Obama’s request, to make sure they are not biased against Americans who have been out of work for more than six months. Deloitte offered to help the government with a tactical solution. Role: Worked as a part of the Research & Analytics team responsible for gathering research materials for Organizations/Hiring Partners who has been hiring/assisting in hiring Long-term unemployed and developing the Long-term unemployment benchmarking report focusing on the hiring practices they have been following, best practices followed in recruitment domain, the problem with identifying candidates with right-fit against the Volume of Applications, Role of Pre-hire assessments, hiring practices for long-term unemployed parents, etc. Helped in researching and analyzing further details on the 300 organizations and identifying the Deloitte OCEO Clients in the list. Also created a survey using the CSI approach in Survey Monkey to assess the challenges and the successes faced with hiring long-term unemployed resources.Technical Environment: Survey Monkey, MS Excel, MS PowerPoint

Industry: LSHC Service Area: Human CapitalService Line: Organization Transformation & Talent Change Strategy Management, Game Based TrainingThe client, an American manufacturing corporation providing medical devices used in critical care and surgery, was undergoing a supply chain & distribution process change upgrading some of their plants to SAP SCM.Role: Worked as a part of the Organization Change Management team responsible for delta training development and change communication for the process change within the SCM module. Helped in creating the Change Management Plan identifying the areas of change and what all trainings need to be rolled out for respective plants. Implemented a Game Based training program which included a Game Board, Game cards, Facilitator Guide, QRGs and Simulations for the super user group helping them execute a 3 week session on the process change.Technical Environment: SAP SCM, MS PowerPoint, uPerform, MS Excel

Industry: FSI, Banking Service Area: Human CapitalService Line: Organization Transformation & Talent


Page 4 of 8

Workday TrainingThe client, an American bank holding company, wanted to reassess their current human capital management system by implementing Workday HR for a pilot group.Role: Developed templates for Job Aids, WD20 to 21 changes documentation creation, sample ESS and MSS Job Aids, training the current team on the Workday 21 HCM standards. Technical Environment: Workday, MS Excel, MS PowerPoint

Industry: LSHC Service Area: Human CapitalService Line: Organization Transformation & TalentWorkday TrainingIn order to deliver its human capital objectives, the client, a research-based pharmaceuticals company, has undertaken a multi-year HR transformation program to resolve their current Human Capital issues and to achieve their business goals and objectives. The project has employed Deloitte to undertake this work by employing relevant technologies to aid this transformation. Workday have been selected and implemented for this purpose.Role: Responsible for Super User Training development for the first phase of the deployment across multiple countries and regions for the Hire to Retire (HTR) process in Workday. She developed Job Aids, Quick Reference Cards, Navigation Guides, Train the trainer documents for ESS and MSS in liaison with the functional team, testing the same in Workday tenants and documenting the Workday 21 updates that would be required post upgrade. She introduced the documentation and eRoom setup for the team which was successfully implemented and leveraged upon while working with multiple stakeholders and documents that needed translation to 5 different languages.Technical Environment: Workday, MS Excel, MS PowerPoint and MS Word

Industry: State/Health Care and Life Sciences Service Area: Human CapitalService Line: Organization Transformation & TalentID & Learning, Health Insurance Exchange (HIX) trainingThe client is a Health Benefit Exchange provider which allows easy comparison of available insurance plan options based on participating providers, price, benefits and services.Role: Worked closely with the Onsite lead and the 3rd party firm to develop training standards and materials for the US state department and delivered Web Based Trainings for the changes in the state’s HIX after the Affordable Care Act implementation by Obama Government. This involved extensive Off-shore-Onshore collaboration, Testing and Vendor Management as well as onboarding and training new resources.Technical Environment: Captivate, MS Excel, MS PowerPoint

Industry: C&IP Service Area: Human CapitalService Line: Organization Transformation Developer; 2 monthsThe client is dedicated to providing high-quality engineering, procurement and construction (EPC) services for the industrial manufacturing industry. The client assists some of the most complex organizations in the world to face significant challenges in today's changing industrial and process environment.Deloitte Consulting is engaged to implement Oracle R12 application to help replace the legacy systems in use at the client. The Deloitte Organization Transformation team is


Page 5 of 8

engaged to help the client manage the change due to the implementation and provide support with the end-user training.Role: Training DeveloperAs a training developer, Anindita was involved in developing course outlines, ILTs, Job Aids and WBTs for the HRMS and P2P module. She was also involved in extensive recording, editing and updating the UPK simulations for HRMS module. This helped in successful implementation of the Super User training for the Canadian implementation and we were hired for the second phase in the US.Technical Environment: Oracle R12, UPK, Captivate, MS Power Point

Industry: NA Service Area: Human CapitalService Line: Organization Transformation & TalentChange AnalyticsThe National Strategic Change Community of Practice hosted a challenge for advancing our change analytics capabilities by developing the Change Management Dashboard into a more robust tool.Role: The challenge involved using the an analytical approach to assess and understand the readiness for change that a California-based beverage manufacturer was facing due to accelerated growth and identify the processes and technology platform that the company needed to redefine to provide a common set of policies and procedures for its business units across a number of global locations. To achieve this result the team was asked to develop further the Governance aspect of the Change Management Dashboard. Worked as a part of a 5 member team where we explored the Governance aspect of the Change Management Dashboard by having multiple meeting with the stakeholders (Deloitte Senior Manager & Partner) and presented our findings in form of the variables we need to measure and how we measure them.Technical Environment: Change Management Dashboard, MS Excel, MS PowerPoint

Industry: NA Service Area: Human CapitalService Line: Organization Transformation & TalentResearch & Analytics Deloitte Consulting is engaged to deliver the learning Content benchmarking report based on the response from the “Investments in Learning Content Survey”, sponsored by Bersin by Deloitte.Role: Supported the senior member of the project in analyzing the data from the results of the “Investments in Learning Content Survey” and helped in researching further content to develop the following areas in the report: The Problem/Importance of Learning Content, The Changing Nature of Learning Content, Benchmarks for Buying & Developing Content, etc.Technical Environment: MS Word

Industry: FSI Service Area: Human Capital Service Line: Organization Transformation & TalentCOGNOs Implementation, Sales Force Effectiveness development and testing


Page 6 of 8

The client is the second largest bank in Canada, with offices around the world, offering a full range of financial products and services.Role: As a part of a the team, Anindita designed, developed and implemented the Sales Performance Management and Incentive Compensation Management solutions for their Retail business units within the organization for multiple regions. This involved having several business meetings with the client and vendor, understanding their functional requirement, creating the design document based on functional specifications, etc.Technical Environment: Varicent SPM 7.2.1 Modules: Composer, Workflow, Presenter, Web Forms, Database: SQL Server 2008, OS: Windows 8 Citrix VPN,

Client Industry: FSI Service Area: Strategy, Brand and InnovationDeloitte Service Line: Knowledge Management CMS MigrationThe client is the Knowledge Director for Global Audit overseeing the overall Knowledge Strategy for the Global Audit Account for Deloitte. We helped the client migrate over 3000+ communication assets from Vignette to SharePoint 2010 Role: As the USI Content Migration Lead, Anindita developed the Content Migration Strategy in liaison with the US Project lead, while mapping the assets in KAM, identifying redundant data, setting up knowledge repositories, training and guiding the US and India counterparts on SharePoint and KAM Features, setting up Best Practices database for migration projects and training the Global FAS & Global IFRS Teams on the same. Developing the communication and social media strategy for content and knowledge acquisition via creating and handling the AERS Integration group in Yammer.Technical Environment: SharePoint 2010, Workflows, Vignette 6, HTML, XML, CSS, JQuery, JavaScript, Adobe Photoshop, Adobe Flash and MS Office Suite.

Client Industry: Cross Industry Service Area: Strategy, Brand and InnovationDeloitte Service Line: Knowledge Management Content, Communication and Knowledge managementThe clients were the PPDs and Senior Managers of the OCEO, ORMP, DCE account handling the Relationship & Attest marketing portfolios for the top 200 clients of Deloitte. We helped the clients by developing and maintaining the communication strategy of the via maintenance of online repository for all information related to OCEO & ORMP for example confidential Client databases for Deloitte, client engagements and the Leading Practices followed by them, develop and market the Deloitte Client Experience & Moments that Matter tools in SharePoint. Migrating the knowledge assets from MCMS & Marketplace to SharePoint 2010.Role: As the internal Communication & Knowledge Consultant, Anindita helped in developing and maintaining the Client resources on the internal knowledge portal, ensuring high quality and relevancy of content and periodically generating metrics to assess the usage of knowledge assets. She developed various Toolkits like CSP Toolkit for both Attest & Relationship client engagements, trained the US counterparts on a security model using Active Directory which would lead to correcting unauthorized access to restricted sections of the internal knowledge portal which was essential for establishing credibility and integrity for the knowledge management team. Managing the migration for over 10 sites from 1.0 (MCMS) to 2.0 (SharePoint). She developed business decks for clients on Site Metrics and usage analysis and guide clients of site restructuring and updating their communication strategy by introducing Leadership Blogs and Team Sites.Technical Environment: SharePoint 2010, MCMS 2003, Marketplace, Site Manager, HTML, XML, CSS, JavaScript, Adobe Photoshop, Adobe Flash and MS Office Suite.


Page 7 of 8

Software / Products / Tools / Methodologies: Agile Sprint Veeva CRM Workday Change Mangement Dasboard Shared Vision and Goals Analysis As One Analytics tool SAP SCM SAP Success factors uPerform, UPK, Captivate, Articulate Oracle R12 Tableau Industry Print, CAPP ID Varicent 7 & 7.2.1 and IBM Cognos 8.0 HTML, SharePoint 2010, 2007, 2003 and MCMS 2003 Adobe suite: Photoshop, Flash, Dreamweaver CS3 & 5 etc. and Social Media Tools

Hardware / Operating Systems: Windows 8 Vista Windows 7

General Tools: Microsoft Word Microsoft Power Point Microsoft Excel Microsoft Visio

EducationMaster of Business Administration: Marketing and Human Resources ICFAI UniversityBachelor of Science: Economics, Statistics & MathematicsCalcutta University
