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Ideas Into Action
For those who are prepared…For those who are prepared…
…chaos brings opportunity
“Simplicity is the ultimate sophistication” Leonardo da Vinci
(T + C + ECF) x DE = Success
Fair Compensation
Challenging Work
Good Co-workers
Superior Culture
Sense of Meaning…
Great Leader
88%
What attracts top talent?
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Page 8
C+R+I SO
I am good at what I do and I do it because I
care about you!
1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Page 8
Web of Value: VOM + MOT + WOM
Extreme Customer Focus
VOC
Moments Of Truth
Page 8
If you want REPEATABLE success…
you must have
PROCESS
43% - 74% of purchasing decisions = WOM/T
You MUST have a WOM Referral System
Know Like Trust Try Buy RepeatIdentify
Ideal Customer
ReferIdeal
Customer
1. 100% Clarity + Authority
2. 100% Agreement
3. Track & Post
4. Coach & Train
5. Reward or Punish
The Four Primary Practices:1. A sharply focused, clearly communicated
and well-understood strategy for growth.2. Flawless operational execution that
consistently delivers the value proposition.3. A performance-oriented culture that does
not tolerate mediocrity.4. A fast, flexible, flat organization that reduces
bureaucracy and simplifies work.
From: What (really) Works by Joyce, Nohria, Roberson
Key Leadership Characteristics• Trust: Honesty + Authenticity
• Integrity: DWYSYWD + Consistency
• Vision: Focus + Growth
• Culture: Talent + Empowerment + Growth– Innovation + creativity + Team --- “WE”
• Communication: Clear + Respectful
LN
K
How to implement…Pick just 2 or 3 things
Go slow
Ask questions
Share ideas
Create shared ownership
Set clear goals
Plan for small wins
Empower others to act
THANK YOUIf you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
PLEASE connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
