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By Neelov Kar
Agenda
• Purpose of the Presentation
• Transitioning from Conventional
Training to Social Learning
• Learning Style
• Generation Gap
• Social Media & Social Learning
• Gaming Techniques
• Case Study
• Impact of Social media in L&D
Purpose of the Paper
• To Share the Latest Trend in Course Development with the Community
Transformation of Dell Services’ L&D
2006 2007 2008 2009 2010 2011
ISO 9000
Certification
ASTD Best
Place to Learn
PMI Best
Product of the Year
Introduction of
ADDIE Model
Transformation of Dell Services L&D contd.
2006 2007 2008 2009 2010 2011
100%
Classroom
80%
Classroom
20% eLearning
ISO 9000 Best Place Best Product
CBT/
Video
VILT
Learning
2.0
Blended Workflow
Model
Social media
Industry Comparison
Classroom, 83%
Virtual ILT 15%
CBL/ Video 2%
Classroom
Virtual ILT Hours
CBL/ Video
Cost per class hour
Addition of CBL is reducing
the Cost per Class Hour
* Industry data based on ASTD survey 2008 PSC Industry*
Dashboard
Cla
ssro
om
CB
L/
Vid
eo
VIL
T
Impact of Online Training
• Drastic Reduction in Training Delivery Cost • Availability of Training to people located remotely • Big Help in Training Logistics and Administration • “Who Took My Cheese” – Reaction of the
Instructors • Better Time Management for Learners
Social Media
Learning Style
Digital Learners
• Visual Learners
• Auditory Learners
• Read/Write Learners
• Kinesthetic Learners
Generation Gaps
Social Learning
70% of learning comes from doing 20% of learning comes from others 10% of learning comes from study
• Formal Structured Learning • Personal Directed Learning • Group Directed Learning. • Intra-Organizational Learning • Accidental & Social Learning - Jane Hart
Social Intelligence Google is making people stupid- Oishee (8 year old girl)
Learning from others’ experience
Decision making based on others’ knowledge
JIT Learning
Executing Tasks Based on Others’ Skills
Sixth Sense by Pranav Mistry, MIT Lab
Web 2.0/ Learning 2.0
Wikipedia Blogging Chatting Netmeeting Social networking RSS Feeds Sharepoint Search Engines Second Life
Social Media Tools That I Have Tried…
Google/ about/ask/ Yahoo/ Bing/ Wiki Youtube Slideshare Screenr Google Breadcrumb Twitter Facebook Linkedin Ipresentonline Pmgameonline SurveyMonkey
GIMP Audacity Prism GoogleDocs FreeConference FreeScreenSharing Skype GTalk
We Will Look at a Few…
You tube
Upload your own video and share/ link Use the existing videos
Time Management http://www.youtube.com/watch?v=oTugjssqOT0
Using Movie clips Miracle: Team Motivation http://www.youtube.com/watch?v=vwpTj_Z9v-c
Slideshare
Screenr
http://screenr.com/uww
http://www.youtube.com/watch?v=-n4CfLpgGQg
Google Breadcrumb
Good for Just-in-Time Learning or Mobile Learning
The Code: http://breadcrumb.googlelabs.com/update?id=ag5nbGFiczIwLXBhdmxvdnIOCxIFU3RvcnkY5JuTAQw
How it looks http://breadcrumb.googleusercontent.com/view?id=ag5nbGFiczIwLXBhdmxvdnIOCxIFU3RvcnkY5JuTAQw
Gaming Technique “A game is an interactive structure of endogenous meaning that
requires players struggle toward a goal” – Greg Costikyan
Powerful
Fun
Challenging
Engaging
Sense of Accomplishment
Covert
Putting All These Together
Storyboarding
Day
Sess
ion
Top
ic-
Sub
ject
Are
a
Tim
e
Learning Points Inputs Outputs
Mode (Lecture/
Exercise/ Role
Play) Activity no Student's Activity
Resource
Needed Development Requirements
20
I.1.1 Risk Analysis Introduction to the
Case study
Risks and
Assumptions CBT on Case Study
SFI-1Get familiarized with the Case
Study
Document Risks & Assumptions
Computer
Access to
SABA
Case Study - Customer description,
customer need, business
objectives
Model Answer - Risks/Assumptions
CBT - Case Study description
30
I.4.0 How to use Gantt
Chart None None
www.thepmgame.
com SFI-2 Play the game to score the
passing mark
Computer
internet
None
60
I.4.0 How to use Gantt
Chart Project Details Gantt chart
Group Work SFI-3 Create the Gantt Chart using
the activities and resources
Computer
MS Project
Project Details - Data
Model Answer
30 I.6.0 Best practice None None
Slidesharehttp://www.slides
hare.net/jerryh_nc
/PM-Best-Practices-
cin
SFI-4
Review the presentation
Computer
internet
None
30
I.7.0 Familiarize with the
Dell's MS Project Template
P3MM
Fundamentals
Series 3 Lesson 1/2
Customized
Management Plan
Update RAIDO
Tutorial on Dell's
MS Project
Template
SFI-5
Students review the CBt
Computer
Access to
SABA
CBT - Dell's MS Project Template
30 Quiz
CSD
Group Work
SFI-6
Students pass the test
Computer
Access to
SABA
QUIZ- on MS Project
Day
1
Co
urs
e A
ssig
nm
ent
1
Pro
ject
Man
agem
ent
Legends
Mobile Learning
Video
Instructor's briefing
Group work
Role Play
Workshop
Partially completed artifact
Game
CBT
Case Study – 15 Minutes
Topics
• Workplace Harassment • Time Management • Delegation • Dealing with Unhappy Customer • Conflict Management • C-Level Reporting • Team Motivation
Impact of Social Media in Training
Drastic Reduction in Training Development Cost but increase in Maintenance Cost
Mobile Learning/ JIT Learning Personalized/ Customized Training Quantum Size Learning Training à la carte: Learner decides the curriculum Paradigm Change in Course Design New Generation of LMS is required Big Advantage for New Business (Start-Ups)
References
Rapid Instructional Design, 2nd Edition by George M. Piskurich
ASTD Handbook for Learning Professionals by Elaine Biach, ASTD ©2008
Social Media: The Millennial Perspective, ASTD © 2010
Challenges for Game designers by Brenda Brathwaite and Ian Schreiber, Cenage Learning © 2009
Game On: Energize Your Business with Social Media games by Jon Radoff, John Wiley & Sons © 2011
The Art of game design: a book of lenses by Jesse Schell, Morgan Kaufmann Publishers © 2008