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Ignify eCommerce comes with a special feature that allows the customers and well as sales representatives to add file attachments to their sales orders.
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Attach files to orderIgnify eCommerce
Add various types of complementary files to your order on the web store and Manager Panel.
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Ignify eCommerce
FEATURE OVERVIEW AND CONFIGURATIONHighlights of the attach files to order feature and its configuration in the Manager Panel
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Ignify eCommerce
Feature Overview
Ability to add attachments to order lines from the web store as well as the Manager Panel. Have shoppers add attachments from product display page, shopping cart, floating cart, quick order entry and in-store edit, mobile store or have CSRs add attachments while placing orders or quotes.
Attached files visible in the Manager Panel and web store. Shoppers see added attachments all the way through checkout and the self- service ‘My Account’. Attachments added by shoppers can be downloaded by the CSRs in the Manager Panel and used as required.
Upload files from multiple locations
Effectively manage order related data
Restrict file size
Restrict file size and file types to be uploaded. Have shoppers and CSRs attach multiple file types like media files, MS word, Xls files etc. to their order during checkout.
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Ignify eCommerce
File size and type configurations Restrict size of files uploaded
The Setup Manager can restrict the type of files that can be added by specifying the restricted file extensions in the Manager Panel Global Setup. Different restrictions can be placed at the order/quote header and line level.
The file size of the attachments is restricted via the Manager Panel. It is important to define the maximum size of the files that can be attached to an order to ensure web security, and avoid the possibility of the web store collapsing completely due to huge file sizes.
Define file types allowed
Ignify eCommerce
ATTACH FILES VIA WEB STORE AND MANAGER PANEL
How to attach files to your order through the web store and Manager Panel
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Ignify eCommerce
Attach files from the web store product display pageSometimes there are products that require documentation, legal or otherwise, from the shopper before he can purchase them. For example, age proof, licenses etc. The ‘Attach Files’ product detail HMTL template fulfills this special requirement and restricts the shopper from adding such items to his cart until he attaches the file. Merchants can put such orders on hold and release them for fulfillment once they have verified the uploaded file.
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Available on mobile store It is also possible to attach files to an order when purchasing using a mobile device. The customers upload files to individual items in their shopping carts before checkout. These are available to the CSR in the Manager Panel and to the shopper in his self service account on the web store.
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Ignify eCommerce
Files visible in checkout and My Account
The attached files are visible visible to the shopper all the way through checkout and the self service ‘My Account.’
CSRs download attached filesThe Manager Panel users/CSRs have the ability to download the files added by shoppers and decide further action.
Attach files from shopping cart
Shopper also has the option to attach files from the shopping cart, floating cart , quick order entry on the web store. Maximum of five attachments are allowed per SKU.
Attach files from the web store
Ignify eCommerce
Attach files from the Manager Panel8
Add attachment from Manager Panel
File type, size and quantity restrictions
A maximum of 5 files per shopping cart item are allowed. The type of file extensions that may be attached and their size may be restricted in the interest of the web store’s security.
The Manager Panel allows the CSR to add files to a sales order or sales quote he creates for a shopper. CSRs can also attach files while using ‘in-store edit’ to add special products. The order record in the Manager Panel has been enhanced with an Attachment tab, where the CSR can view the added attachments or add new ones.
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