Beyond The “Iron Triangle”:

Stakeholder perception of key

performance Indicators (KPIs) for

large-scale public sector

development projects

BLEMBA 18 – Syndicate 3

Bayu Waskitojuritno

Bintang Ariesto Herman

Dally Ramdhan Sugandiria

Dian Sadar Adi Pratomo

Ding Wei

What is your view about different

perception of KPI of project success?

Different perception is allowed as long as it accommodate all the stakeholder (Especially the stakeholders) in the project completion

Quite often Project Manager only focusing on the Iron Triangle of success in the project completion

Project Manager need to focus also on the critical success factors which triggered from the customer expectations which usually covers the three elements plus additional factors that important for the customers

Contractors and Designer as well as Owner need to be involved to accommodate their perception of all the KPIs Project Success. This need to cover all the success factors listed.

What is your view about different

perception of KPI of project success?

O

D C

O

D C

O

D C

O

D C

O

D C

O

D C

O

D C

O

D C

O

D C

Time Cost

Meets the Expectation

Efficiency Safety

Defect Free

Stakeholder expectation Effectiveness

Dispute & Conflict

Similarities and Differences between Bangkok

Airport Project’s KPI and Heathrow Terminal 5’s; Similarities Differences

• Both using KPI Measurements; On Time,

Under Budget, Meet Specification,

Efficiency, Effectiveness, Safety, Defect free,

Customer expectation and minimized

conflict.

• The weighting or the priorities of the

measurements are different where Bangkok

Airport focusing heavily on the quantitative

measurement using the perspective of

Project owner, whilst Heathrow T5 put

Qualitative Measurements as higher

weights/priority based on their customer’s

perspectives.

• Heathrow T5 is based on the Risk Assessment

analysis that involve their clients/customers

in identifying their primary measurements.

Please give your views about the relevancy in Indonesia about those KPI elements or others?

All the measurement metrics are relevant in Indonesia and need to be applied and implemented during the development of the SHIA Airport. Some of the challenges that the developer and the authority will face are;

Jakarta Soekarno Hatta Airport Project might only focusing on the Primary Quantitative KPI’s which are; On time, Budget, and Meets specifications

The use of secondary KPI’s are quite flexible as there are not enough transparency to the stakeholders.

There are very small control on the qualitative measurement as the minimum construction aggravation, disputes and conflicts

There are very limited focus on the safety measurements on the development process of the workers, suppliers and customer of SHIA Airport.

All of the measurements are actually relevant to Indonesia but unfortunately not the primary focus as the objective are the completion dates and allocated budget as there are many of political and social pressure from the stakeholders which might jeopardize the effectiveness and efficiency of the main function.