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BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

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Page 1: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed
Page 2: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The ABCs of Corporate Blogging

On Our Minds @Scholasticwww.oomscholastic.com

Presented by Ivy Li | @ivyli

Tyler Reed | @tylerbreedBlogWell – March 29, 2011

Page 3: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Why we blog?

Join the community in an authentic way

Demonstrate our expertise

Tell our story

Show how we live our mission

Page 4: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

2007: OOM started as a newsletter.

2007 2008 2009 2010 2011

January 2008: Pitch to boss. Begin blogging in Microsoft Word.

April 16, 2008: First external comment.

March 2009: Focus shifts from education to a broader audience.

“I’d love to see libraries offer Wikipedia courses.

It’d be great to have library visitors

contributing in addition to consuming.”

-Eric M.

The History of OOMMarch 7, 2008: OOM goes live with “Nerd Alert!”

Page 5: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The History of OOM

2007 2008 2009 2010 2011

September 2009: Launch of Scholastic Twitter & Facebook Pages and Hunger Games series takes off.

February 2010: Breaking our own news: Mockingjay cover reveal

February 14, 2011: Re-designed OOM launch and new bloggers join!

Page 6: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The Do’s and Don’ts of OOM

Write in your own voice (Engage. Don’t sell.)

Ask for a read if you’re not sure

Blog regularly and for all of your audiences

Link out – be an active participant in the community

Ask a question at the end of posts

Page 7: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The Dos and Don’ts of OOM

Don’t forget about multimedia.

Don’t do it all yourself

Don’t link to a press release

Don’t ignore the comments section

Don’t be discouraged if some posts aren’t as popular.

Page 8: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The Minds

Ivy (Social Media Producer): trends, videos, illustrators,

and events & what’s going on at Scholastic

Tyler (Education Manager): education,

technology, Book Clubs and literacy issues

Amanda (Manager): literacy initiatives,

awards, books, and pop culture

Jessica (Scholastic Librarian): libraries,

literacy, trends, books, e-books

Morgan (Dir. Social Media & Internal Comms.): Books,

authors, education, social media, and Baby-sitter’s

Club!Dante (Internal

Comms & Kids Press Producer): kids news,

pop culture, video, and film issues

Yanique (Jr. Publicist): books,

Scholastic Store in SoHo, and Art & Writing Awards

Michael (Scholastic Store Manager): literacy, holidays, Scholastic Store

events, and books

Kristen (Jr. Publicist):

parenting, summer reading, Book

Clubs, and kids news

Page 9: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

The Diversity of OOM• The challenge of balancing content:

- It shouldn’t always be about us- Writing for our communities

• Regular features:– 5 Questions – My Bookprint– #MyTeacher– Giveaways– In Our Feeds

• Crisis Communications

Page 10: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

What we know that works • Content our readers go crazy for!

• News we can break

• Re-purposing assets

• Giveaways

• Trends and lists: including Top 10 or “Best of” lists

• Timely posts (seasonal moments, holidays, special occasions)

• Inside Scholastic or behind-the-scenes opportunities

• Get to know our bloggers

• Get to know our readers

• Crowdsourcing moments from other social networks

Page 11: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Case Study:

Mockingjay Cover ReleaseAnnouncement of the cover and title

for book 3 in The Hunger Games series

Case Study:

Mockingjay Cover ReleaseAnnouncement of the cover and title

for book 3 in The Hunger Games series

Page 12: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Mockingjay Blog Post Stats:

In the first 24 hours of the announcement, the blog post had more than…

The most visits and pageviews any single post on OOM @ Scholastic.

A significant amount of traffic came from first-time visitors.

= 48 linkbacks within the first 24 hours

= 172 new followers on Twitter

= 661 Tweets of the OOM blog post

We created a unique and shortened URL for the blog post for fans to share on

Twitter, Facebook, blogs and for us to tweet: http://bit.ly/HG3Cover.

This single URL had more than 3,606 clicks within the first day.

230,000+ Facebook Impressions

Page 13: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Case study: Mockingjay Cover Release

Just a sample of major media blogs and book blogs that linked to our blog post:

Page 14: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Highlights of OOM in influential media:

Case study: Mockingjay Cover Release

Page 15: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

More highlights of OOM in influential media:

Case study: Mockingjay Cover Release

Page 16: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Learning about our readers

What did we want to know?

– Who are they? (teachers/parents/book bloggers?)

– What industry do they work in?

– How often do they read OOM?

– What do they like/dislike about the blog?

– What topic(s) should we focus on more?

– What can we do better?

– What other blogs do they like to read?

Page 17: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Learning about our readersAnswers from the survey:

Guess what? We listened and took action! We now have a Librarian Blogger on the team!

Jessica

“I really enjoyed the intern post, if we could see more of that that'd be awesome. Also, I'd like to see focuses on more young adult genre books.”

“I know you focus heavily on teachers but I'd love to see a bit more emphasis on librarians. We aren't the same as

teachers for sure.”

Page 19: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed
Page 20: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Connecting the social dots

OOM feeds Twitter and Facebook – both social networks circulate content and readers back to the blog.

• OOM provides content

• Social media helps generate content (feedback)

• Social media also helps boost traffic and readership

Overall, our readership grew (+40.38% - not including subscribers) once we established a full presence on Twitter

and Facebook.

Page 21: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

ROI

• Relationships with bloggers (book bloggers, BlogHer, edublogosphere)

• Linkbacks

• Mainstream media citing OOM

• Unique visitors

• Subscribers

• Our own “news” vehicle

Page 22: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

To succeed, we need…

• Passion

• Trust

• Courage

• Patience

• To be customer-centric

• To listen

• To stay organized

• To have fun!

Page 23: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed

Questions?

Get in touch with us!

www.OOMScholastic.com

Ivy Li@[email protected]

Tyler Reed@[email protected]

Page 24: BlogWell New York Social Media Case Study: Scholastic, presented by Ivy Li and Tyler Reed