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The opportunity for coaching occurs at every level throughout an organization. Employees move through roles and responsibilities that change from a narrow focus to leadership roles where process, task and people skills are required, to senior level roles with a focus on communication, influencing and strategic thinking. No individual has well developed skills in all areas upon assuming a new job and a good coach will identify areas for development and provide support and follow up in a consistent manner. We can all become effective coaches and help our organization develop a coaching culture. It's good for our employees, good for us and good for the organization as a whole.
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Suite 1400 – 275 Portage Avenue ● Winnipeg, Manitoba R3B 2B3 Tel: (204) 943-0553 ● www.legacybowes.com
BUILDING & SUSTAINING A COACHING CULTURE!!
Presented by:Bill Medd
“Character & Behavior Matter!”
KNOW THYSELF!
On the next slide you have 10 seconds to count the number of times you see the letter ‘f’.
The first half ofFebruary is often
the fastest freezingand most frigidtime of the year
Decoding
What was your count?
The first half ofFebruary is often
the fastest freezingand most frigidtime of the year
What’s Wrong with the World?
“Knowing thyself is the most difficult task any of us faces. But until you truly know yourself, strengths and weaknesses, know what you want to do and why you want to do it, you cannot succeed in any
but the most superficial sense of the word.”
Warren Bennis
9
It Is All About Personal Leadership Effectiveness
Today’s Leaders Face Unique Challenges Improve ProductivityImprove Productivity
Reduce Loss of Reduce Loss of Talent TurnoverTalent Turnover
Political PressuresPolitical Pressures
Lack of Trust and Confidence
in Leadership
Personnel Initiatives Not Tied to Targeted
Outcomes
Departmental Mergers
Staff “Compatibility”Not Aligned To Shared Values
Baby Boomer Exodus (Loss of Wisdom)
ChangeChangeDriversDrivers
Workplace Realities
• Only 14% of employees are “fully engaged” in their jobs and willing to go the extra mile.
Towers Perrin HR Services
• As much as 60% of the turnover at hourly wage levels is the result of “character-related” issues.
Saratoga Institute
• #1 reason for mid-level supervisor voluntary turnover is peer conflict or relational fracture with a boss.
Spherion
Workplace Ethics
77% of working adults cite either the behavior of management, or of direct supervisors, as setting the tone for
ethical behavior.
Executives believe that trust (65%) and transparency (48%) will be leading factors in voluntary turnover in the
coming months.
Deloitte & Touche USA LLP - 2007 Ethics & Workplace Survey Results
Personal Leadership Effectiveness Is VitalTo Performance, Productivity and Profit!
Personal Leadership Effectiveness is ComprisedPersonal Leadership Effectiveness is Comprisedof an Individual’s Character and Behavior DNA!of an Individual’s Character and Behavior DNA!
Trust / Ethics / Integrity
Problem Solving
Managing Challenges
Commitment To Excellence
Good Relational / Communication Skills
Team Empowerment
Personal / Professional Interest in Others
Handling of Conflict Appropriately
Compassion / Empathy for Others
Listens Genuinely and Intently
Respects Other Team Members - Time, Ideas and Authority
What Comprises Personal Leadership Effectiveness?
Personal Leadership Effectiveness
How do we learn…
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Behavior
Coa
chin
g
Learn
ing
Outside-In Model“Confusion”
Inside-Out Model“Empowerment”
Personality
What’s Missing??
Character Quotient (CQ) - CQ represents the element of a person’s profile revealing their underlying attitudes, beliefs and commitments that shape their behavior.
CQ
Intellect - Education - Reasoning Abilities - Job Skills Proficiency IQ
Self Awareness - Self ManagementSocial Awareness - Relationship Management
©2010 Future Achievement International®
"Watch your thoughts, for they become Words. Watch your words,
for they become actions. Watch your actions, for they become habits.
Watch your habits, for they become character. Watch your character, for
it becomes your destiny.“
Charles Reade (1814-1884), Attributed
Why Character?
None of the above have to do with Education, Job Skills or Work Experience!
A Person’s Character and Behavior
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Is Foundational To Their Personal Leadership Effectiveness
Capabilities
Fit & Alignment
Bridging the Performance Gap
22
SkillsKnowledge
CharacterBehavior
‘Will-Do’
‘Can-Do’
Make Things HappenAchieve Personal SignificanceX-Out The Negatives
A
Internalize Right PrinciplesMarch To A MissionB
Integrate All Of LifeZero In On Caring For PeopleEnergize InternallyRealign RigorouslyStay The Course
C
Personal Leadership Character Personal Leadership Character Competencies / PrinciplesCompetencies / Principles
©2010 Future Achievement International®
What’s Different About Coaching ?
• Ask vs. Tell approach • Focus on the employee-it’s about their development• Not about “fixing” anyone• Specific skills
- Asking powerful questions- Allowing the employee to create their own solutions based
on clear, shared expectations and goals- Clear accountability structure for action & outcomes
What is Coaching?
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Training/Educating Teach and practice new skills, tools, and processes
Supporting/CounselingEncourage the employee and explore different points of view and
ideas for making decisions and taking action
MentoringSupport and guidance for personal and career growth
Performance ImprovementClarify expectations and specific action steps for behavior change to
improve results
Reasons for Coaching
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Typical Learning Patterns
Training&
Feedback
Behavior
Results
Time
Perf
orm
ance
Source: Camden Consulting
Training vs. Coaching
Learning Patterns With Coaching
Behavior
Results
Time
Perf
orm
ance
Training&
Feedback
Source: Camden Consulting
What is Coaching?
DO I HAVE WHAT IT TAKES TO COACH?
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1 Is Fully Present
2 Balances Inquiry & Advocacy
3 Uncovers and Understands Employee’s View
4 Models Commitment
5 Seizes the Moment
6 Empowers Ownership
7 Assigns Stretch Experiences
8 Pursues Results
8 STEPS OF SUCCESSFUL COACHES
BE FULLY PRESENT
UNCOVER AND UNDERSTAND EMPLOYEES VIEW
MODEL COMMITMENT
SEIZE THE MOMENT
EMPOWER OWNERSHIP
ASSIGN STRETCH EXPERIENCES
PURSUE RESULTS
The Coaching ModelThe Five Step Coaching Process
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CPI Coaching Skills Model
40
Benefits and Outcomes
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PersonalSelf AwarenessPersonal ResponsibilitySelf DisciplineValues ClarificationPersonal AchievementBetter RelationshipsImproved CommunicationGreater Sense of PurposePersonal Significance
OrganizationalEmpowered CultureImproved Recruitment PracticesGreater ProductivityEffective Team WorkIncreased RetentionEnhanced Company MoraleImproved Employee Engagement
Bill Medd Executive Coach & Trainer
Phone: (204) 943-8826Email: [email protected]
Thank you!
BUILDING & SUSTAINING A COACHING CULTURE!!
