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Business Etiquette Prep School: Learn the game, rules, and strategies to WIN In the workplace, what you don’t know can definitely hurt you. Business etiquette and executive manners are an important part of the relationship building process. Some of these unstated rules are in place to respect and protect time, people, and processes. This seminar takes an in depth look at everyday social interactions and attitudes that impact business success. When you understand the rules and expectations, you gain greater confidence and assertiveness as you navigate organizational politics and develop key connections. The love is in the details. - Oprah Winfrey Learning Outcomes: Increase professional and personal development At the end of this seminar, participants will be able to: a) Explore business etiquette and executive manners b) Identify common misconceptions and mistakes c) Explore the role of culture and authenticity d) Identify resources for further personal and professional development e) Discuss body language, communication skills, punctuality, and work ethics
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Business Etiquette Prep School: Learn the game, rules, and strategies to win
Introductions
• Moderator: Veronica L. Nelson, Corporate Campus Relations Manager, Northrop Grumman Corporation.
• Speaker (Lead): Dr. Thaddaeus Irby, Capture Engineering Manager, Lockheed Martin Corporation .
• Panelist #2: Valencia Mance, Program Manager, Lockheed Martin Corporation.
• Panelist #3: Dominique Brown, I & C System Engineer, Exelon Generation, Exelon Corporation
Discussion Points
• Business etiquette and executive manners• Common misconceptions and mistakes• The role of culture and authenticity• Resources for further personal and
professional development• Body language, communication skills,
punctuality, and work ethics
Insight into Business EtiquetteDr. Thaddaeus Irby
The Art of Business Conversations
• Understand that 1st impressions can sometimes be lasting impressions
• Business Conversations can happen at:– Social settings– Interviews– At work:
• Voicemail• Email • Telephone• Meetings• Workplace conversations
Business Conversations Grammar• Social media influence• Cultural influence
• Grammar Mistakes Examples– “Where’s it at?” or “Where is it?”– “Her and me went…” or “She and I…”– “Hisself” and “Theirselves” or “Himself” and “Themselves”– “He don’t” or “He doesn’t”– “This is her” or “This is she”– “A historical” “A alternative” or “An historical” or “An
alternative”
Top Mispronunciations
• “pacific” for “specific”• “cain’t” for “can’t”• “fifty cent” for “fifty cents”• “could-DINT” and “did-DINT” for “couldn’t”
and “didn’t”• “ “contack” for “contact”• “souf” and “norf” for “south” and “north”• “irregardless” for “regardless”
Executive Manners
• RSVP• Time Management• Introductions• Courtesies• Time and Place for everything
Levels of Conversation
• Be aware of which level you are on, and your peers are on:– Facts– Opinions– Personal feelings
Small Talk/Reception Protocol
Val Mance
Small talk
The grip and grin
The juggling
act
Mr. President, Mr. Vice President
Your big entrance
Are you prepared?
CULTURE AND BODY LANGUAGE
Dominique Brown
Body Language
• Body Language is relevant to management and leadership, and to all aspects of work and business where communications can be seen and physically observed among people.
• The sending and receiving of body language signals happens on conscious and unconscious levels.
Body Language Signals
• Posture – standing tall with shoulders back.
• Eye contact – solid with a 'smiling' face.• Gestures with hands and arms –
purposeful and deliberate.• Speech – slow and clear.• Tone of voice – moderate to low.
Work Ethics
• Time management• Integrity• Sense of Responsibility• Quality• Discipline• Teamwork
Punctuality
• Time management strategies– Carry a schedule
• High-priority items• Plan for interruptions
– Take 30mins of your day to plan– Meeting preparation time– Block out distractions (i.e. facebook)