HR

Recruitment Process

• Ads placed in Newspapers and Online Portals

• Applications Reviewed

• Potential candidates called for interview

• Chosen candidates given training(External

trainers)

Training & Development

• New Task Training Procedure• Step 1: Customer Focus• Connect whatever activity needs to be performed back to the customer.• Achieve understanding of the level of proficiency needed to satisfy customer expectations.• Step 2: Conduct Walk-through• Go over all the steps necessary to perform the activity correctly, utilizing whatever equipment is

involved.• Clarify the most critical parts of this activity.• Step 3: Show in Real Time• Perform the task correctly, meeting all the standards required.• Ask questions of the person being trained to determine his or her understanding.• Step 4: Trainee Performs• Trainee performs the activity while being observed by the trainer.• Step 5: Give Feedback• Provide both positive and corrective feedback on what was observed.• Step 6: Repeat• Continue Steps 4 and 5 until the person being trained is performing that activity perfectly.• Ideally, the person should be able to complete the task correctly three times in a row before being

considered trained on that procedure.

• Sales Training for Customer Service Advisor• Vehicle Production Training

– Vacuums– Drivers– Prep/Mitt Washers (if applicable)– Dry-Off– Express Detail Services– Professional Detailing

• Cashier Training• Management Training

– Leadership, communication and motivation skills– Creating and promoting a team atmosphere– Utilizing labor and resources effectively– Controlling product and chemical usage and costs

•

• Implementing an effective preventive maintenance program will keep your new equipment

• warranty compliant, will extend the life expectancy of all your equipment, and generate an

• estimated 12% to 18% cost savings over a reactive maintenance program,* keeping your bottom

• line in check

• Improve employee – customer relations

• Gain commitment and accountability from employees

• Generate awareness and understanding among employees

• Improve efficiency and profitability