Case History: Innovative Corporate Campus Logistics Services

C a s e H i s t o r y : I n n o v a t i v e C o r p o r a t e

C a m p u s L o g i s t i c s S e r v i c e s

Canon Business Process Services

© 2014 Canon Business Process Services, Inc. All rights reserved.

Agenda

• The Challenge

• A Trusted Business Partner

• The Plan

• Key Solutions

• The Safety Factor

• Results

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The Challenge

• One of the largest publicly traded oil and gas

companies

– Migrating of over 10,000 employees to a new

corporate environment

– Needed help launching and maintaining a

world-class workplace

– Tapped Canon Business Process Services for

its corporate campus logistics expertise

– Services span the receipt, warehousing,

inventory management and distribution of

virtually everything that moves within the new campus

3


A Trusted Partner

• A trusted business partner for over 12 years

– Canon already supported many client locations

with records, mail and materials management

programs

4


The Plan

• Before any services were launched, Canon created a plan

– Documented how Canon would manage every activity and

workflow encompassing the movement of materials

throughout the campus

– Assured the client that Canon had the solutions to

get the job done

5


Key Solutions: An Underground Network

• The campus features over 2.5 miles of underground

tunnels

– Serve as a network connecting employees with

information and materials they need to succeed

6


Key Solutions: An Underground Network

• Canon manages a fleet of electric vehicles

and carts

– Used to transport material and personnel

through the campus

7


Key Solutions: Mail Management

• Canon manages 900 mail stops

– Includes over 12,000 mail U.S. Postal pieces

and 600 accountable mail pieces delivered

daily from the central mail hub

8


Key Solutions: Records Management

• Canon provides records management services,

filing 19,000 boxes of records monthly

9


Key Solutions: Food Service Support

• Canon also supports 300 food deliveries daily to

campus kitchens, cafeterias and coffee shops

10


Key Solutions: Canon’s Full Range of

Logistics Management Services

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Category Examples of Corporate Campus Logistics Services

Shipping & Receiving Manage inbound and outbound package shipments

Coordinate incoming mail (UPS/FedEx), office supplies etc.

Supervise dock delivery appointments

Records Management Oversee the filing of 19,000 boxes of records monthly including security procedures and following chain of custody

requirements for records

Mail Management Manage the inbound and outbound mailstream spanning:

o 12,000 pieces of USPS mail daily

o 600 accountable pieces daily (DHL/FedEx/UPS)

o 900 mail drops

Supervise courier pickup and delivery including monitoring and documenting deliveries

Warehouse Direct the warehousing of office supplies such as paper and building supplies such as floor and wall tiles, door

handles and other hardware

Operations Technology Install and manage cloud-based warehouse management system that meets accountability and chain of custody

requirements

Install and manage mobile enterprise mail and package tracking system

Supervise the bar coding of equipment (e.g. carts, forklifts etc.)

Equipment Deploy a fleet of 72 electric vehicles (passenger carriers, forklifts etc.) and 132 large wheeled carts

Install and manage an equipment management system (EMS)

o On-board computerized system to help manage, maintain and track all vehicles and equipment as well as

ensure safety

Shuttle Transportation Oversee shuttle transportation services for key energy company personnel such as information technology

employees and senior management executives

Food Service Manage catering deliveries estimated at 300 food deliveries daily to campus kitchens and retail locations such as

coffee shops

Document Shredding Supervise document shredding and removal

Waste Management Coordinate trash/recycling activities including processing 3,500 tons of waste and recycling 2,500 tons annually


The Safety Factor

• In addition to supporting employees, Canon

helps keep them safe by ensuring compliance

with safety procedures

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Results

• This story is also about results

13


Results

• Canon continuously monitors and help improve

performance in key areas such as…

– Courier delivery, completing pickup and delivery

within 1.5 hours

– Accountable mail, delivering mail pieces within

4.5 hours of receipt

– Internal moves, completing all activities within a

designated time span

– Catering deliveries, measuring the time it takes to transport food deliveries to campus

facilities

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Results

• “Canon’s transition and management of corporate campus logistics services has

been seamless, representing one of our most successful initiatives to date.”Senior Operations Manager, Leading Energy Company

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Advancing Business Performance to a Higher Level

Thank youFor more details, see the Logistics

Management section of our

Resources page:

https://cbps.canon.com/resources/index.aspx


https://cbps.canon.com/resources/index.aspx