Shortening Maintenance

At Long Johns Silver’s

By: CBL Designs

Introductions

CBL Designs

Kristy

CongerProject Manager

Amanda BevisID Project Leader

Jeremy LarsonIT Project Leader

Client

• Maredith Adsit- Training Developer– Based in Louisville, KY

• Long John Silver’s Restaurant

Problem

• Design and supplement a training unit to enhance LJS current print based materials for shortening maintenance.

• Questions to answer:What is the best way to filter?How do you go about filtering?When is the best time to filter?When do you add new shortening?How much shortening to you add?

Why Shortening Maintenance?

• Longer life= Less cost

• Improved shortening= Better food

• LJS Success

Instructional Goals

• Recall the steps in the filtering process of shortening

• Identify the steps in maintaining the quality of shortening

• Determine the correct amount of shortening to add to fryers

Key Criteria

• Must appeal to target audience

• Replicate real world experience

Addressing the Problem

• Computer-based– Branching

•Filtering•Shortening Quality•Adding Shortening

• Media– Interactive assessment games– Video

The Demo

Kristy will now provide a

demonstration of our project.

The Results

• Evaluations•SME•One-on-One•Small Group

• Improvements

• Lessons learned

Subject Matter Expert

• Filter powder

• Warping of fryer

• Filtering time• Temperature to check quality

One-on-One Trials (4 Participants)

Liked• Computer training• Videos • Knowing the tools needed

Suggestions/Confused/Difficult•Navigation (Menu button, between sections)

One-on-One Trials

• All 4 participants made increase from pre to post.

Small Group Trial (5 Participants)

“It showed me exactly how to do it.” - Terry

Liked• demonstrations• red words

Suggestions/Confused/Difficult• Play/Menu buttons• Add music to videos

Small Group Trials

What to do?

Improvements

• Added more detail to content• Example: Push, pull, or turn levers, storage

of items

• Conversational pieces

• Added wording when finished; directions to exit training

Lessons Learned

• Write for the audience• Documentation for client• Content for the learner

• Utilize resources• Training personnel• Employees• Current material if available

Thank You!

Thank you for your attention.

We hope you enjoyed the presentation.