Audrey Wardana Country Manager, Human Resources,IBM Indonesia

CEO ROLE:IN TALENT MANAGEMENT

The Story of IBM is an ongoing story of ….

Innovative Technology

Societal Impact

Transformational Leadership

IBM in Indonesia – innovating through the years The #1 IT solutions provider in the world with presence in 170 countries

and supported by 400,000 professionals

World’s largest IT research organization, with more than 3,000 scientists & engineers

Begin to operate in Indonesia since 1937

Obtained government approval to set up PT IBM Indonesia in 2000

President Susilo Bambang Yudhoyono Recognition for IBM Indonesia

Contribution in Aceh and Nias Relief Effort

One of the best Knowledge Enterprise in Indonesia awarded by DUNAMIS

Warta Ekonomi Magazine Employer of Choice Company Award

SWA Magazine & LM UI – HR Excellence Award 2010

The first MNC in Indonesia that obtained ISO 20000

The best importer company awarded by Directorate General of Customs

The obedient taxpayer for pension fund for the past 19 consecutive years from Indonesia Tax Office

A century of continuous transformation

1911: 1, 300 employees, in New York, Ohio, Michigan, Washington, Ontario

1917: Enters Canadian market

1924: Europe

1925: Philippines

2010: 400,000 employees, over 170 countries.

Global Integrated Enterprise

Revenue in the Growth Market is as big as Eurozone business

Segment Revenue Mix – towards higher value spaces

14%

43%

38%

5%

22%

59%

2%

17%

Segment Mix - 2000

14%

43%

38%

5%

Segment Mix - 2009

22%

59%

2%

17%

Hardware Software Services Financing and other areas

2009: growth markets was 20% of IBM’s revenue. By 2015, 28%.

NorthAmericaNorthAmerica EuropeNorthAmerica Europe

Asia

Making Transformational Leadership Real

How we do it

• Clearly identify leadership behaviours that deliver to our brand promise

• Embed Leadership Competencies in all leadership development programs

• Senior IBM leaders participate in all leadership programs as role models, mentors and coaches

• Create developmental models and success profiles for key positions

• Sustain initiatives sponsored by SVPs and Chairman: top 300 senior leaders work together to solve strategic enterprise challenges

The Role of Leadership

Identify leadership behaviours

Create developmental models and success profiles

Sustain initiatives sponsored senior leadership

Embed leadership competencies in programs

8

Characteristic of IBM Leaders

IBMers at Our Best:

Our Competencies

• Embrace challenge

• Partner for clients' success

• Collaborate globally

• Act with a systemic perspective

• Build mutual trust

• Influence through expertise

• Continuously transform

• Communicate for impact

• Help IBMers succeed

Approach to Build Talent

250 Job Roles 14 Capabilities 9 IBM Competencies

Capabilities– Consulting– Selling– Mng Projects & Prgms– Defining Architectures– Providing Industry Insight– and others…

Skills

Behavioral Statements

Embrace challenge Partner for clients’ success Collaborate globally Act with a systemic perspective Build mutual trust Influence through expertise Continuously transform Communicate for impact Help IBMers succeed

EXPERTISE CAPABILITIES LEADERSHIP

Job Role Expertise:Develop deep skills and expertise specific to your job

Career Capabilities:Build a broad set of capabilities to advance your career

IBM Competencies:Demonstrate the leadership that distinguishes IBM

IBM: A Century-long Legacy of Leadership and Success

“I believe the real diff erence betw een success and failure in a corporation can very often be traced to the question of how w ell the organization brings out the great energies and talents of its people.”

T homas J . W atson J r.,1963

“... I ndividuals are in the best position to make decisions about their ow n w ork, learning and careers. T his shift of control and decision-making to the I BM er represents a very new relationship betw een enterprises and individuals.”

Samuel J . Palmisano, 2004

THANK YOU