Change management in a digital era

pinipa

Change management in a digital eraFaith Forster, Founder & CEO

The evolution of change

Project discipline User adoption Engagement

80s 90s 00s 10s

Collaboration

Change itself is changing

Change management in a digital era

Digitally enabledEmployee-ledSimple/ process-liteHighly adaptable/ experimental

Emotional connection

The secret

Case studyNew operations in post-war Iraq

Change is a contact sport

Case study: New operations in post-war Iraq

Expect the unexpected


Listen


Tap into existing energy


1. Where: Define big ideas & success criteria2. What: Crowdsource ideas & create projects3. How: Co-deliver projects & measure results

Rethinking engagement

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Where are we heading & why? Programme overview: 1.Articulate the big idea2.Sponsor’s message on why it is

important3.Set the strategic objectives4.Share context/ strategy documentsValue delivered: • Aligned employees• Clarity & focus• Better, ongoing engagement for

project initiation

Project team/ leader Employees Automated

What can we do to get there? Crowdsource ideas: 1. Crowdsource who should be

involved2. Crowdsource ideas3. Discuss the possibilities &

constraints4. Develop & share proposals5. Convert ideas to projectsValue delivered: • Better decisions to create better

solutions • Reduced time to determine solutions • Employees drive process improving

ownership & reducing costs for project specialists Project team/

leader Employees Automated

How can we create this? Co-deliver projects: 1. Crowdsource suggestions 2. Make decisions3. Develop plan (milestones &

activities)4. Monitor progress5. Manage benefits & risksValue delivered: • Clarity & alignment of roadmap • Keep employees actively engaged • Reduced time coordinating projects

& time to execute • Utilise consultants for high value

work Project team/ leader Employees Automated

Business

Change management in a digital era