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Presentation by Indrek Oolup in PostExpo Latin America 2013
Citation preview
Competitive advantages
of new automated parcels delivery technology
PostTech, Dubai, 16th of March 2011
What happened? What did we do? Advantages References
Topics
Start position in March 2009: ◦ 90% of B2C parcel market served by Estonian Post◦ People use for delivery only courier or post office
Current situation in March 2011:◦ Parcel terminal network has 30% share of the market◦ Volume Feb 2011 vs. Feb 2010 more than doubled !!◦ 15% of the population has used the service at least once◦ Feedback from users: „I will never use courier or post
office again“◦ Estonian Post starting to build similar network to avoid
further decline of market share
What happened
Case: SmartPOST Estonia
Ordering the goods
in a shop
Stock issue Delivery Insert into terminal
Delivery message Collecting and payment
How the service works:
Establishing a network of automated parcel terminals
Case: SmartPOST Estonia
Parcel terminal delivery method is cheapest option on the market Vs. Post office and courier delivery methods
Lowest total costs – people do not have to take separate trips to post offices
Lowest environmental footprint
Advantage 1 - Costs
Advantage 2 - Availability
Advantage 3 - Usability
Advantage 4 – Speed
PARCEL TERMINAL POST OFFICE
Instant message arriving within 1 minutes after inserting into parcel
terminal
Paper notification delivered next day and person reads it in best
case next day evening
Opening hours till 22:00 or more Opening hours till 18:00 or less
Receiving the parcel takes maximum 45 seconds
(No queues)
Receiving the parcel takes maximum 45 minutes
(Usually queues)
Customer is free to choose:◦where he picks-up his parcel◦when he picks-up his parcel◦who picks-up his parcel
Advantage 5 – Access freedom
For newcomer - Possibility to enter into market with a service which has simultaneously price and quality advantage!
For existing operator – possibility to build barrier for newcomers
Strategic advantages for operator
References
- Acquired parcel terminal delivery network in Estonia from Cleveron
- First 15 locations in Finland will be launched in Spring 2011
- Daughter company of CPCR Express- First 20 locations in Moscow and St.Petersburg
will be launched in February 2011
Cleveron has received recognition from several associations:
Logistic Deed of the Year 2009
in Estonia MORE INFORMATION HERE
Finalist of World Mail Awards 2010 competition
ISO Quality Management Certification
Achievements
Cleveron provides:◦ Support for setting financial business plan◦ Consultancy for finding partners – locations, business customers◦ Production of APT’s◦ Localization of software◦ Setting up APT network◦ Training for operational and sales personnel
More info: www.cleveron.eu
Indrek Oolup, ◦ Export Director / Member of the Supervisory Board◦ GSM +3725056222◦ E-mail: [email protected]
Contacts